Customer Account Executive Senior Analyst (Onsite)

Collins Aerospace; Foley (AL); On-site; USD 76,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with match

Job summary

Collins Aerospace in Foley, AL onsite is seeking a Customer Account Executive to manage global airline nacelle support needs, respond to inquiries, and coordinate with Airlines, MROs, and Brokers to resolve issues.

This role offers 24/7 global support, collaboration with Engineering and UTAS MROs, and rotation of shifts. Relocation assistance may be available; standard business hours apply with occasional holidays.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• Experience with account management, business processes, distribution, and high-profile customer support is preferred.
• Excellent communication skills in multiple languages are advantageous.

Responsibilities

• Manage global airline nacelle support needs and respond to customer inquiries.
• Provide customer support for navigation and use of the global Spares and Technical Service portal.
• Coordinate with Airlines, MROs, and Brokers to meet customer needs and resolve issues.

Skills

Communication skills

Multilingual

Education

University Degree or equivalent experience

Tools

MS Dynamics

Access

PowerPoint

SAP

Job description

Location

US-CA-CHULA VISTA-B107 ~ 850 Lagoon Dr ~ BLDG 107, Mail Zone 1-C

Date Posted

2026-09-18

Country

United States of America

Position Role Type

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type

None/Not Required

Security Clearance Status

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

In the Customer Account Executive opportunity you will manage global airline nacelle support needs, responds to customer inquiries, document procedures, collects data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.

This position works in a primarily onsite capacity, work location can either be Chula Vista, CA or Foley, AL. Work hours will be Monday - Friday, Day-Time Shift – 5:30AM – 2:00PM PST

Work Hours: You could be re-assigned to alternate days/work hours depending on business needs

Work Hours: You will be required to sign up for rotating additional shifts over holidays/weekdays

Work Hours: You could be requested to work alternate shifts (up to 12-hour shift); depending on business needs

Relocation assistance may be available

What You Will Do

• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders
• Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal
• Communicate with customers by telephone or electronically to provide information about the organization’s products or services, manage customer accounts, and address customer concerns
• Liaison with both Engineering & UTAS MROs to meet customer needs
• Actively manage and negotiate fluctuating credit situations and timely invoice payments
• Provide periodic reports to management and be responsible for leading real-time problem resolution activities
• Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel
• Provide references to customers in publications materials and secondary sources of information
• Act as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers
• Manage and maintain a record of customer interactions or transactions in the ERP System
• Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments
• Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers
• Promote products/services to ensure business targets are met
• Provide after-sales support for client contracts to ensure customers satisfaction
• Perform duties related to overall customer service and account management
• Provide support to the sales team with regard to customer concerns and visits
• Coordinate with sales reps to identify inside sales opportunities
• Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers
• Consistently, customer service needs to identify patterns and maintain quality
• You could be re-assigned to alternate days/work hours depending on business needs
• You will be required to sign up for rotating additional shifts over holidays/weekdays
• You could be requested to work alternate shifts (up to 12-hour shift); depending on business needs

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience

Qualifications We Prefer

• Manufacturing processes experience
• Ability to read engineering drawings
• Experience with account management, business processes, distribution, high profile customer support, leading teams
• Microsoft Office applications including use of MS Dynamics, Access & PowerPoint
• Leading Kaizen/Continuous Improvement activities
• Working knowledge of SAP or equivalent business system application experience
• Effective communication skills in multiple languages

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

WE ARE REDEFINING AEROSPACE

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

Please consider the following role type definitions as you apply for this role.

Onsite

Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 75,800 USD - 144,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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