Customer Account Coordinator (Customer Service)

International Paper; Cambridge (AL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Job summary

International Paper is seeking a Customer Account Coordinator (Customer Service Representative) in Cambridge, MD. You will communicate with customers, enter orders, and support Sales, Manufacturing and Shipping to ensure on-time deliveries, while coordinating with production teams and using the WITRON system to manage orders.

The role requires a high school diploma or GED and 1+ years of customer relations experience, plus comfort with basic office software.

Qualifications

• High school diploma or GED.
• 1+ years customer relations experience preferred.
• Familiarity with basic office computing systems.
• Experience in manufacturing environment preferred.
• Experience with data-entry preferred.
• Industry experience in corrugate box beneficial.

Responsibilities

• Communicate with customers, estimate and enter orders, and support Sales, Manufacturing and shipping operations.
• Understand manufacturing processes and assist production staff to meet on-time deliveries.
• Manage multiple accounts with high complexity.
• Take customer orders from customers or account managers.
• Place orders for materials and supplies for production.
• Communicate order status, quotes, changes and questions with customers.
• Process purchase orders, coordinate credits, and maintain customer data.
• Collaborate with production staff and use WITRON to ensure on-time deliveries.

Skills

Customer relations

Data entry

Office software

Manufacturing familiarity

Corrugated industry

Account management

Communication

Education

High school diploma or GED

Tools

WITRON system

Job description

Position Title:

Customer Account Coordinator (Customer Service Representative)

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time / Day

Physical Location:

903 Woods Road
Cambridge, MD 21613

The Job You Will Perform:

• Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations
• Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries
• Responsible for multiple accounts of small to medium customers with high complexity
• Take customer orders either directly from customers or account managers
• Place orders on a timely basis for purchases of materials and supplies to be used in production
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions
• Process purchase orders, coordinate account credits, and maintain customer data
• Work with production staff and utilize WITRON system to achieve on-time customer deliveries

The Qualifications, Skills and Knowledge You Will Bring:

• High school diploma or GED
• Prior customer relations experience required; preferably 1+ years industry-specific customer relations experience
• Familiarity with basic office computing systems requirement
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build:

Leadership training, promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].