Customer Account Coordinator

International Paper; Fort Smith (AR); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k)

Paid Time Off

Education & Development

Student Loan Repayment Assistance

Voluntary Benefits

Job summary

International Paper in Fort Smith, AR is seeking a Customer Account Coordinator to communicate with customers, enter orders, and coordinate purchases to ensure on-time deliveries. The role supports Sales, Manufacturing and shipping, with a focus on maintaining strong customer relationships.

The position requires a high school diploma or GED, with preferred manufacturing and data-entry experience, and five years in customer relations. A comprehensive benefits package is offered.

Qualifications

• High school diploma or GED required.
• Manufacturing experience preferred.
• Data-entry experience preferred.
• Experience in corrugated box industry preferred.
• Five years of customer relations experience; 1+ years industry-specific preferred.
• Strong communication and customer-focus.

Responsibilities

• Communicate with customers, estimate and enter orders.
• Take orders from customers or account managers.
• Place orders for materials for production.
• Update customers on order status, quotations, changes and confirmations.
• Process purchase orders and coordinate account credits.
• Collaborate with production to achieve on-time delivery.

Skills

Customer relations

Communication

Data entry

Attention to detail

Education

High school diploma or GED

Tools

KIWI system

Job description

Job Description

Position Title:

Customer Account Coordinator

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Non Exempt -Full-Time

Physical Location:

4500 Newlon Road

Fort Smith, AR 72904

The Job You Will Perform:

• R esponsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

• Take customer orders either directly from customers or account managers.

• Place orders on a timely basis for purchases of materials and supplies to be used in production.

• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

• Process purchase orders, coordinate account credits, and maintain customer data.

• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring:

• High school diploma or GED

• Preferred experience working in a manufacturing environment

• Preferred computer data-entry experience

• Preferred experience in the corrugate box industry

• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience

• Action Oriented

• Being Resilient

• Customer Focus

• Instills Trust

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].

About Us

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build:

Leadership training, promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].

Job Identification 2003968

Job Schedule Full time