Customer Account Coordinator

International Paper; Salinas (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) and retirement plans

Tuition reimbursement

Paid time off

Disability insurance

Employee wellness programs

Job summary

International Paper is seeking a Customer Account Coordinator in Salinas, CA or Gilroy, CA. You will act as the primary point of contact for customers, ensuring a world-class experience while coordinating orders, inventory, and communications across operations and sales teams.

The role requires 3 years of industry experience or an undergraduate degree and strong proficiency in Excel/Word. Salaried, full-time position with comprehensive benefits and growth opportunities within IP.

Qualifications

• 3 years of industry experience with a high school diploma/GED or an undergraduate degree.
• Proficient in Microsoft Office, especially Excel and Word.
• Strong communication and customer-focus capabilities.
• Able to manage multiple tasks and maintain accuracy under pressure.

Responsibilities

• Serve as primary point of contact to customers, ensuring world-class experience.
• Translate orders to manufacturing production orders and ensure timely materials.
• Communicate with internal/external customers on status, quotes, changes and confirmations.
• Monitor customer inventory levels and resolve discrepancies or overdue accounts.
• Coordinate with operations, shipping and maintenance to align on plant activities impacting orders.
• Provide data reporting of orders, inventory and delivery status to management and customers.

Skills

Excel

Word

Microsoft Office

Customer focus

Decision-making

Attention to detail

Integrity and trust

Team oriented

Communication skills

Multitasking

Problem solving

Learner

Education

High School Diploma or GED

Undergraduate degree

Job description

Position Title

Customer Account Coordinator

JOB DESCRIPTION

Pay Rate: $48,300 - $64,400

Category/Shift: Salaried Full-Time

Physical Location: Salinas, CA or Gilroy, CA

The Job You Will Perform

• Acts as the primary point of contact to International Paper’s customers and is entrusted to ensure that our customers receive a world-class customer experience.


• Entrusted as a key-member of the site’s team to meet or exceed customer expectations and business objectives.


• Mastery of Customer Account Specialist accountabilities including:
  
  
  
  • Convert customer purchase orders to manufacturing production orders.
  
  
  • Ensure raw materials and tooling are ordered to support production.
  
  
  • Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
  
  
  • Monitor and manage customer inventory levels.
  
  
  • Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
  
  
  
  


• Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.


• Demonstrate a thorough understanding of plant specific manufacturing capabilities.


• Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.


• Demonstrates a solid understanding of the business objectives, goals and values of International Paper.


• Make daily decisions that maximize customer satisfaction and plant capacity balancing.


• Solve problems with technical and business acumen, poise, and a sense of urgency.


• Build strong relationships with customer contacts to establish and maintain International Paper’s competitive advantage of providing customers with a world-class customer experience.


• Establish, manage, and enforce correct order unitization.


• Demonstrate a solid understanding of International Paper’s pricing models including variable contributions levels.


• Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in – first out).


• Routinely assess and report possible obsolescence concerns of aged inventory.


• Participate in the plant’s NPI (non-price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies.


• Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested.


• Create and manage customer-specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on-time delivery), and warehoused inventory status.


• Coordinate the efforts of internal and external vendors to ensure the correct tooling, artwork, and CADs (computer-aided design) are approved by the customer and provided to the manufacturing team.


• Consistently demonstrate exceptional administrative, organizational and communication skills.


• Observe and report to plant management and sales teams noteworthy customer concerns or trends.


• Participate in production meetings to ensure that orders are tracked from receipt of roll-stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer.


• Research and resolve customer order discrepancies to include customer credits or debits, quality concerns, make-up orders, and returned/reworked items.


• Ensures customer price lists are accurate and update when required.


• Research and address discrepancies on weekly Accounts Receivable Reporting to ensure correct pricing and timely payments maintained.


• Work independently with minimal oversight.


• Provide forecasts to plant management and sales teams based on customer input and/or historical trends.


• Provide quality assurance checks on technical specifications used for quoting new business.


• Communicates customer expectations and requests to scheduling, manufacturing, and shipping departments.

The Qualifications, Skills And Knowledge You Will Bring

• 3 years of industry experience with a high school diploma/GED or an undergraduate degree
  
  
  
  • Ability to perform basic math functions such as working with fractions and percentages, manipulating and recording figures to provide accurate quantities, estimates and quotations.
  
  
  • High level of proficiency in Microsoft Office products, specifically Excel and Word
  
  
  • Outstanding communication skills, written and verbal.
  
  
  • Customer Focus
  
  
  • Decision-Making
  
  
  • Attention to detail
  
  
  • Integrity and Trust
  
  
  • Perseverance
  
  
  • Composure
  
  
  • Team Orientated
  
  
  • Relationship building
  
  
  • Multi-tasking
  
  
  • Ability to work under pressure
  
  
  • Flexible
  
  
  • Quick thinker / Learner
  
  
  • Exceptional problem solver
  
  
  • Good listener
  
  
  
  

The Benefits You Will Enjoy:

• International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build

• Leadership training, promotional opportunities

The Impact You Will Make

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

Equal Opportunity/Affirmative Action

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].