Customer Account Coordinator

Freedomsolarpower; Austin (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Weekly pay

Job summary

Freedom Power in Texas is seeking a Customer Accounts Coordinator to manage customer accounts and prep projects for installation. You will coordinate with AHJ/HOA/POA, interconnections, and utility approvals, while collaborating with Sales, Operations and Care teams.

The role requires on-site work Monday–Friday, strong communication, organizational, and project management skills, and experience with Adobe Acrobat and MS Office.

Qualifications

• High School/GED required; Bachelor’s preferred.
• Adobe Acrobat and MS Office experience (Excel/Word).
• Excellent verbal and written communication skills.
• Detail oriented and highly organized.
• Strong project management and multitasking abilities.
• Excellent customer service skills.

Responsibilities

• Oversee all customer accounts and prepare projects for installation.
• Serve as primary contact for Sales and other departments.
• Submit AHJ, HOA, and utility interconnection/rebate requests.
• Coordinate interconnection with utilities and track progress.
• Ensure timely processing of applications and payments.
• Collaborate with Customer Care, Resolutions, Operations and Sales teams.
• Support regional communications and scheduling with on-site coordination.

Skills

Verbal communication

Written communication

Detail oriented

Organizational skills

Project management

Customer service

Multitasking

Education

High School/GED

Bachelor’s degree preferred

Tools

Adobe Acrobat

Microsoft Office

Excel & Word

Job description

Join the Energy Revolution: Power Your Career with Freedom Power!

Tired of the status quo? So are we. Freedom Power is leading the charge in the rapidly expanding world of home electrification. We’ve unified the expertise of Freedom Solar and Freedom HVAC to become a complete whole‑house energy provider, and we're looking for passionate individuals to join our unstoppable team. This is more than a job; it’s a mission to achieve Energy Empowerment for our customers. We offer the full spectrum of solutions—from cutting‑edge solar and battery storage to high‑efficiency HVAC, generators, and innovative Power Plans. You’ll be joining the same local, Texas‑rooted teams committed to customer‑first excellence, with a massive new opportunity for growth and impact. Build a rewarding career by helping homeowners take control of their energy, slash their bills, and stay protected no matter what—your future starts here.

Core Values

• Pride in Quality Craftsmanship
• Go Above and Beyond
• Put People First
• Have a Humble Heart
• Give a Damn
• Shoot Straight

The Customer Accounts Coordinator is responsible for overseeing all customer accounts in regard to getting projects ready for installation and any duties assigned by the Customer Account Management Manager, reporting to the Customer Account Management Manager. This role requires a solid understanding of the requirements needed for getting projects ready for installation and strong project management skills.

Responsibilities

• Assisting in all things AHJ, HOA, and Utility interconnection/rebates related
• Acting as a point of contact for all Sales and other Department questions and inquiries
• Submitting architectural improvement requests to AHJ, HOAs, POAs for solar panel installations, including all necessary communication and follow‑ups with AHJ, HOAs, and POAs
• Submitting interconnection requests to utilities for solar panel installations, including all necessary communication and follow‑ups with utilities
• Ensuring timely processing of AHJ, HOA, and interconnection applications
• Tracking and submitting payments/receipts to Accounting
• Working with the Customer Care, Resolutions, Operations teams, and the Sales team in providing detailed updates on project statuses
• Communicating with the Sales and Operations teams regarding details of projects, including inquiring on necessary details
• Work in collaboration with the Senior Customer Account Coordinators and Supervisors
• Assist with other duties as assigned by the Customer Account Management Manager or Customer Accounts Supervisors
• Expected to work on-site in office Monday through Friday
• Collaborate on-site as needed with the Regional Operations Manager to facilitate regional project communication and scheduling readiness
• Manage regional queues to support the regional operations team if based at a satellite office

Qualifications

• High School/GED degree (Bachelor’s degree preferred)
• Prior solar/construction experience is strongly preferred
• Must have Adobe Acrobat and Microsoft Office experience (including Excel and Word)
• Must have excellent verbal and written communication skills
• Detail‑oriented
• Strong organizational skills
• Project Management skills
• Ability to multitask
• Excellent customer service skills
• Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
• Professional demeanor
• Availability to work on-site

Physical Requirements

Light lifting, under 15 lbs; Light carrying, under 15 lbs; Straight pulling; Simple grasping; Walking; Standing; Sitting; Operating office equipment; Operating motor vehicle; Ability to see; Identify colors; Hearing (with aid); Ability to write; Ability to count; Ability to read; Ability to tell time; Travel by car 10% of time; Inside; Working closely with others; Working alone.

EEO Statement

Freedom Power is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employee Benefits

• Medical, Dental, and Vision Insurance
• 100% Company‑Sponsored Short‑Term Disability
• 401(k) Employer Matching
• Weekly Pay Dates
• 3 Weeks PTO + 3 Sick Days
• 12 Paid Holidays
• 1 Floating Holiday
• Upward mobility Opportunities