Customer Account Analyst

Sun Technologies; Orlando, Northern (FL, KY); Hybrid; USD 33,000 - 41,000; Part time

Benefits offered by this job

Medical Insurance in compliance withAC

401(k)

Sick leave in compliance with laws

Job summary

Sun Technologies is seeking a contract Billing Analyst in Orlando, FL for an expected 3-month assignment with possible extension. Pay ranges from $24 to $30 per hour, depending on skills and experience.

The role involves ensuring timely, accurate billing for about 270,000 utility customers, with responsibilities across CIS, billing data and rate analyses. Responsibilities include analyzing billing exceptions, validating rates and programs, processing corrections, and ensuring compliance with

Qualifications

• Experience analyzing billing data and resolving exceptions.
• Strong numerical and analytical capabilities for financial calculations.
• Proficiency with MS Excel and billing CIS systems.

Responsibilities

• Analyze and resolve billing, usage, and meter data exceptions to ensure billing accuracy and data integrity.
• Analyze and validate billing rates and programs for key customers.
• Analyze corrective readings from meters and perform billing corrections as needed.
• Review and process billing statements for accuracy and release to customers.
• Investigate and resolve customer billing adjustment requests and meter issues.

Skills

Problem solving

Analytical skills

Billing analysis

Data analysis

Tools

MS Excel

Oracle CC&B

Oracle MDM

Cognos

NetSense

Job description

: Expected assignment duration 3 months contract with possible extension

Job Description

Pay Rate: Pay $24-$30/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

Job Description

Job Purpose:

Responsible for ensuring timely, accurate billing and service order completion for approximately 270,000 utility customers in five (5) municipalities in Central Florida. Work entails performing a variety of analytical and Customer Information System (CIS) processes including research in multiple systems; financial calculations, adjustments, and corrections; receivables balancing; customer financial and data record maintenance; analyzing and working exception items on reports, and; compliance with Administrative Policy.

Primary Functions:

• Analyze and resolve billing, usage, and meter data exceptions to ensure billing accuracy and data integrity including complex rates such as Solar/Photovoltaic, and Time of Use;
• Analyze and validate billing rates and programs including Wholesale and Retail Chilled Water, and Sewer Credit, for key customers;
• Analyze corrective readings received from meters and perform billing corrections as needed;
• Analyze and resolve billing-related meter reading anomalies such as usage transactions not discarded, validation transactions not completed, and reading synchronization errors resulting in negative usage;
• Perform corrections to current and past bills in compliance with Administrative Policy;
• Review paper and electronic billing statements for accuracy when a validation exception occurs, and approve their release to customers;
• Analyze, investigate, and resolve customer requests related to billing adjustments and malfunctioning meters;
• Analyze and resolve Move In, Move Out, Cut for Non-Payment, and Reconnect orders that were not automatically completed by the system;
• Review and analyze customer accounts to ensure billing is processed at the correct billing cycle;
• Issue credit and debit adjustments on customer accounts;
• Issue field activities and adjust billing as needed based on findings;
• Review accounts to ensure that all Service Agreements are billed as scheduled;
• Perform other duties as assigned.

Skills Required:

Technical Requirements:

• Working knowledge of all, but not limited to the following:
• Service Orders and Field Activities;
• Customer Records and Customer Information Systems;
• Financial Reports;
• Metering data and Units of Measure (i.e. kWh, kW, KGAL, etc.);
• Utility billing data, rates, and tariffs.
• Familiarity with all, but not limited to the following:
• Spreadsheets (MS Excel);
• Software Applications (i.e. Oracle Customer Care & Billing, Oracle Meter Data Management, Cognos, NetSense);
• Related industry, organizational and departmental regulatory guidelines, best practices, and procedures;
• Problem solving and analytical skills;
• Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages;
• Ability to use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).