Custom Solutions Service Consultant

Carrier; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Carrier is seeking a Service Consultant to provide deployment assistance and technical support to LenelS2 Custom Solutions customers. The role involves ensuring successful software deployments, troubleshooting, and managing customer communications.

The ideal candidate will hold an Associate degree in computer science, have 1+ years of customer-facing experience, and possess skills in MS SQL Server and C# programming. Strong communication and customer service skills are essential for success in this fast-paced environment.

Qualifications

• 1+ years of customer facing experience.
• Experience testing and supporting software installations.
• Ability to manage multiple concurrent customer assignments.

Responsibilities

• Act as the point of contact for Custom Solutions project customers.
• Plan, schedule and remotely deploy software solutions with customers.
• Assist customers with testing and troubleshooting of custom software solutions.

Skills

Customer service orientation

C# programming

MS SQL Server

Excellent communication skills

Detail oriented

Education

Associate degree in computer science or related field

Tools

Microsoft operating systems

Job description

Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings.

The Fire & Security (F&S) business unit at Carrier develops a comprehensive product portfolio to protect buildings, people, and assets:

• Innovative residential and commercial fire detection and suppression products with global brands including Kidde, Edwards, Marioff, Autronica, GST and Det-Tronics.
• Innovative security products that include advanced software and hardware, IP solutions, wireless communications, electronic locking systems, and mobile applications with leading brands including LenelS2 & Supra and Onity.

LenelS2 Custom Solutions

LenelS2’s Custom Solutions Team develops custom software that extends the OnGuard access control platform. These applications are critical to the security operations of customers including Fortune 100 firms, financial institutions, universities, and government facilities.

Position Purpose

If you thrive in a fast-paced environment and are looking for an opportunity to build your technical skills, join us as a Service Consultant and provide deployment assistance and technical support via telephone and email to LenelS2 Custom Solutions customers. The purpose of this role is to work with customers to ensure that custom software is deployed successfully and meets requirements, as well as testing customer solutions for compatibility with OnGuard system upgrades.

Essential Job Functions

• Act as the point of contact for Custom Solutions project customers
• Plan, schedule and remotely deploy software solutions with customers.
• Assist customers with testing and troubleshooting of custom software solutions.
• Triage support cases for resolution or escalation for software solutions developed by the Custom Solutions team.
• Utilize internal tools to document project information.
• Work with management to dynamically adjust priorities to provide the best possible service levels while maintaining and improving established service levels.
• Occasionally deployments will happen after normal working hours.

Basic Qualifications

• Associate degree in computer science or related field to IT.
• 1+ years of customer facing experience.
• 1+ years of experience with MS SQL Server databases or C# programming.

Preferred Qualifications (nice to have)

• Experience working with Microsoft operating systems (Windows OS).
• Experience testing and supporting software installations.
• Exceptional follow through.
• Customer service orientation, ability to develop strong, long-term customer relationships.
• Excellent listening, verbal, and written communication skills
• Excellent interpersonal skills, ability to communicate/collaborate well with customers, peers, management, and other departments
• Ability to multitask and work independently.
• Detail oriented.
• Enthusiastic, self-motivated and demonstrate excellent problem solving and decision-making.
• Ability to meet tight deadlines and adapt to change.
• Ability to manage multiple concurrent customer assignments.
• Team player – ability to work on cross functional teams.
• Experience in Access Control, Video, Intrusion, or related technologies.
• Familiarity with basic programming concepts.

Additional information

• This position may require occasional travel up to 5%; typically, individual trips of short duration (3-5 days). International travel is possible.