Support Engineer

Jobtailor; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Las Vegas, NV is seeking an experienced Security Systems Support Specialist to provide technical support for Milestone, LenelS2, and DMP across security software and hardware platforms. The role involves diagnosing performance issues and coordinating service visits with clients, while ensuring regulatory compliance.

Responsibilities include system installations and upgrades, integrations, and ongoing maintenance of video surveillance and access control systems.

Qualifications

• 2+ years of experience in security systems support, technical support, or a related IT field.
• Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
• Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload.
• Preferred: Associate’s or Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• Experience with networking concepts, IP-based security systems, and system integrations.
• Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.

Responsibilities

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues, ensuring optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.
• Schedule and coordinate service and maintenance calls with customers.
• Perform routine and corrective maintenance of installed security and access control systems.
• Ensure all service work complies with applicable Federal, State, and local regulations.
• Assist with the installation, configuration, and support of electronic security solutions.
• Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.
• Provide expert consultation on system performance, maintenance, and upgrades.
• Maintain strong relationships with clients by delivering exceptional customer service.
• Support internal teams with troubleshooting, documentation, and knowledge sharing.

Skills

Troubleshooting

Customer service

Communication

Time management

Reading manuals/diagrams

Education

Associate/Bachelor’s in IT / CS / Engineering

Tools

Milestone

LenelS2

DMP

Job description

Responsibilities

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues, ensuring optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.
• Schedule and coordinate service and maintenance calls with customers.
• Perform routine and corrective maintenance of installed security and access control systems.
• Ensure all service work complies with applicable Federal, State, and local regulations.
• Assist with the installation, configuration, and support of electronic security solutions.
• Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.
• Provide expert consultation on system performance, maintenance, and upgrades.
• Maintain strong relationships with clients by delivering exceptional customer service.
• Support internal teams with troubleshooting, documentation, and knowledge sharing.

Requirements

• 2+ years of experience in security systems support, technical support, or a related IT field.
• Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
• Strong troubleshooting and problem‑solving skills for security, video surveillance, and access control systems.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload.
• Preferred: Associate’s or Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• Experience with networking concepts, IP‑based security systems, and system integrations.
• Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.

Core Competencies

Demonstrates expertise in technical support and troubleshooting for security software and hardware systems, with a strong focus on customer service and system performance optimization. Proficient in system integrations and compliance with regulatory standards.