Custom Framing Specialist: Customer Experience Pro

Michaels; Newtown Square (Delaware County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Job summary

The Michaels Companies, Inc. in Newtown Square, PA is hiring a Retail Framing Associate to complete framing orders with accuracy and timeliness while maintaining the frame shop and related areas.

You will assist customers, ensure well-merchandised and in-stock conditions, and follow SOPs to support company programs. Responsibilities include handling curbside and in-store service, cash handling, omni-channel support, and efficient truck unloading and stocking.

Qualifications

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.

Responsibilities

• Adhere to SOPs and Company programs to ensure compliance with laws and requirements; execute Company policies and standards.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
• Follow Standard Operating Procedures (SOPs) and Company programs.
• Support shrink and safety programs.
• Interact with others in an accepting and respectful manner; stay positive and respectful; promote the organization’s vision and values.
• Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Operate cash register and handle cash to standards.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.

Skills

Basic computer skills

Basic measuring skills

Tools

Framing equipment

Glass cutter

Job description

The Michaels Companies, Inc. in Newtown Square, PA is hiring a Retail Framing Associate to complete framing orders with accuracy and timeliness while maintaining the frame shop and related areas.

You will assist customers, ensure well-merchandised and in-stock conditions, and follow SOPs to support company programs. Responsibilities include handling curbside and in-store service, cash handling, omni-channel support, and efficient truck unloading and stocking.