Custom Closets Install & Customer Care Specialist

The Container Store; Coppell (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401(k) retirement plan

Paid holidays

Gym membership discounts

Employee discounts

Paid time off

Job summary

The Container Store is seeking a Custom Closet Customer Service Specialist in Coppell, TX. In this role you will manage daily communication among customers, stores, and installers to ensure smooth installations and exceptional service.

You will collect information, coordinate with internal teams, and keep stakeholders informed throughout the installation lifecycle, including handling changes in price, schedule, and design. Weekend hours may be required.

Qualifications

• High School degree and previous customer service experience REQUIRED, closet industry experience a plus
• Professionally communicates (written and oral), has strong problem solving skills and ability to work with people at all levels both inside and outside the organization.
• Strong computer skills: proficiency in Outlook, Word and experience with Excel
• Able to work scheduled hours, including weekends.
• Strong attention to detail and organizational skills, and able to quickly prioritize mission-critical tasks from low priority tasks.
• Flexible, with a positive attitude and passion for knowledge
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

Responsibilities

• Works to ensure the customer’s installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience
• Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third-party) and stores
• Collaborates with team members and supervisors efficiently and effectively, to assist customers
• Utilizes Call Logs/emails to communicate effectively with stakeholders when issues occur prior to or during installation
• Collects all pertinent information from callers to create effective and concise incident descriptions
• Updates Salesforce in a timely manner and keeps stakeholders informed throughout the process
• Adjusts installation orders for changes in price, schedule and designs when applicable
• Maintains product knowledge of all custom closets systems and related components
• Collects and processes installation fees with customer as needed and maintains confidential/sensitive company and customer information
• Provides Certificate of Insurance to involved parties for employee installer markets and facilitates the process for third party markets, based on customer’s building requirements
• Maintains awareness of current and upcoming sales promotions
• Communicates Installation Survey results to third party contractors

Skills

Customer service mindset

Problem solving

Communication skills

Organization

Education

High School degree

Tools

Outlook

Word

Excel

Job description

The Container Store is seeking a Custom Closet Customer Service Specialist in Coppell, TX. In this role you will manage daily communication among customers, stores, and installers to ensure smooth installations and exceptional service.

You will collect information, coordinate with internal teams, and keep stakeholders informed throughout the installation lifecycle, including handling changes in price, schedule, and design. Weekend hours may be required.