Custom Cake Order Specialist

Katella Delicatessen Restaurant Bakery Inc; Los Alamitos, Northern (CA, KY); Hybride; USD 22 000 - 33 000; Plein temps

Résumé du poste

Katella Delicatessen Restaurant Bakery Inc is seeking friendly team members to join our bakery and deli support staff. You will take orders for cakes and catering, answer calls, and assist guests with product questions and special orders.

Our team values hospitality, accuracy, and a collaborative spirit. We seek individuals with strong communication and organization skills who can multitask in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Ability to work calmly in a fast-paced environment.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of bakery products and ability to explain ingredients.
• California Food Handler Card is required.
• Availability mornings, evenings, weekends, and holidays.

Responsabilités

• Take orders for cakes, baked goods, and catering services.
• Answer phone calls and provide information about bakery and deli products.
• Assist guests with questions about products, ingredients, and special orders.
• Prepare and record special orders.
• Maintain a clean, organized, and well-stocked work area.
• Provide friendly and attentive service to guests.
• Work with team members to support daily bakery, deli, front-of-house (FOH), and back-of-house (BOH) operations.
• Maintain a positive, professional attitude while promoting teamwork.
• Communicate respectfully and effectively with coworkers, supervisors, and management.

Connaissances

Customer service

Communication

Multitasking

Organizational skills

Description du poste

Description

Katella team members will be ambassadors of the Katella brand and are expected to always provide the highest level of hospitality to our guests. All team members are expected to be committed to being part of a growing company, maintaining a professional demeanor while remaining personable and welcoming to our guests.

Katella’s mission is to create a memorable and thoughtful dining experience for every guest who walks through our doors while providing the highest-quality products at the best possible value.

Essential Duties and Responsibilities

• Take orders for cakes, baked goods, and catering services.
• Answer phone calls and provide information about bakery and deli products.
• Assist guests with questions about products, ingredients, and special orders.
• Prepare and accurately record special orders to meet guest expectations.
• Maintain a clean, organized, and well-stocked work area.
• Provide friendly and attentive service to guests, creating a positive experience.
• Work with team members to support daily bakery, deli, front-of-house (FOH), and back-of-house (BOH) operations.
• Maintain a positive, professional, and flexible attitude while promoting teamwork.
• Communicate respectfully and effectively with coworkers, supervisors, and management.

Requirements

• Strong communication and customer service skills.
• Excellent organization skills and ability to multitask.
• Ability to work calmly and efficiently in a fast-paced environment.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of bakery products and ability to explain ingredients when requested.
• California Food Handler Card required
• Must be available to work mornings, evenings, weekends, and holidays.