Custom Cake Order Specialist

Katella Deli; Los Alamitos (CA); On-site; USD 21,000 - 26,000; Part time

Job summary

Katella Deli in Los Alamitos, CA seeks friendly team members to take orders, answer calls, and assist guests with bakery and deli products. You will support bakery, deli, FOH and BOH operations while maintaining a welcoming attitude.

Candidates should have strong communication and organization skills, multitask well, and be available mornings, evenings, weekends, and holidays. A California Food Handler Card is required.

Qualifications

• Excellent communication and customer service skills.
• Strong organization and multitasking abilities.
• Ability to work calmly in a fast-paced environment.
• Excellent time management and prioritization.
• Knowledge of bakery products and ingredients explanations.
• California Food Handler Card required
• Available mornings, evenings, weekends and holidays

Responsibilities

• Take orders for cakes, baked goods, and catering services.
• Answer calls and provide information about bakery and deli products.
• Assist guests with questions about products, ingredients, and special orders.
• Prepare and record special orders to meet guest expectations.
• Maintain a clean, organized and well-stocked work area.
• Provide friendly and attentive service to guests.
• Support daily bakery, deli, FOH and BOH operations with the team.
• Maintain a positive, professional and flexible attitude to promote teamwork.
• Communicate respectfully with coworkers, supervisors and management.

Skills

Communication skills

Customer service

Organization

Multitasking

Time management

Bakery knowledge

Food Handler Card

Job description

Description

Katella team members will be ambassadors of the Katella brand and are expected to always provide the highest level of hospitality to our guests. All team members are expected to be committed to being part of a growing company, maintaining a professional demeanor while remaining personable and welcoming to our guests.

Katella's mission is to create a memorable and thoughtful dining experience for every guest who walks through our doors while providing the highest-quality products at the best possible value.

Essential Duties and Responsibilities

• Take orders for cakes, baked goods, and catering services.
• Answer phone calls and provide information about bakery and deli products.
• Assist guests with questions about products, ingredients, and special orders.
• Prepare and accurately record special orders to meet guest expectations.
• Maintain a clean, organized, and well-stocked work area.
• Provide friendly and attentive service to guests, creating a positive experience.
• Work with team members to support daily bakery, deli, front-of-house (FOH), and back-of-house (BOH) operations.
• Maintain a positive, professional, and flexible attitude while promoting teamwork.
• Communicate respectfully and effectively with coworkers, supervisors, and management.

Requirements

• Strong communication and customer service skills.
• Excellent organization skills and ability to multitask.
• Ability to work calmly and efficiently in a fast-paced environment.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of bakery products and ability to explain ingredients when requested.
• California Food Handler Card required
• Must be available to work mornings, evenings, weekends, and holidays.