Custody Management - Account Control/Fee Management (bilingual Japanese)

Pasona N A, Inc.; Jersey City (NJ); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Pasona N A, Inc. is seeking a Custody Operations Supervisor in Hoboken, NJ. The role requires fluent Japanese and English, strong financial services operations experience, and a track record of leadership.

You will oversee account administration, client fee management, and internal controls within a global custody services team. The position offers a hybrid work schedule (1 day in office per week) and a salary range of $80,000 to $95,000 plus comprehensive benefits.

Qualifications

• Bachelor's degree preferred in business/finance field.
• 5-7+ years in financial services operations.
• Supervisory or leadership experience required.
• Strong Excel/Office proficiency.
• Fluent in Japanese and English, both written and verbal.

Responsibilities

• Oversee opening, maintenance, and closure of client accounts.
• Monitor account status and maintain databases.
• Manage archival and safekeeping of records and documentation.
• Lead idle cash processing and control activities.
• Respond to client inquiries promptly and professionally.

Skills

Bilingual Japanese-English

Leadership

Analytical skills

Education

Bachelor's degree in Business/Finance/Accounting/Marketing

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Bilingual Japanese Speaking Custody Operations Supervisor

Location:

Hoboken, NJ (Hybrid - 1 day per week in office)

Salary:

$80,000 - $95,000 + Comprehensive Benefits Package

Overview

A well-established international financial institution is seeking a Custody Operations Supervisor to oversee account administration, client fee management, and operational controls within its custody services team. This position offers the opportunity to work in a global environment while leading key operational functions and supporting institutional clients. The ideal candidate will be fluent in both Japanese and English, possess strong financial services operations experience, and have demonstrated leadership capabilities.

Key Responsibilities

• Supervise and manage the opening, maintenance, and closure of client accounts.
• Monitor client account status and maintain accurate account databases.
• Oversee archival and safekeeping of client records and documentation.
• Manage idle cash processing activities and operational controls.
• Respond to client inquiries promptly and professionally.
• Support risk management initiatives, internal controls, and operational assessments.
• Recommend process improvements to enhance service quality and efficiency.
• Coordinate account setup processes and documentation in compliance with internal policies.
• Liaise with internal and external stakeholders regarding operational matters.
• Support client fee management functions, including:
• Invoice preparation and processing
• Fee receivable estimation and reconciliation
• Maintenance of fee schedules and related databases
• Lead and develop team members through coaching, training, and ongoing performance support.
• Collaborate with technology teams to improve operational workflows and system-related processes.
• Perform additional duties assigned by management.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Marketing, or a related field preferred.
• 5-7+ years of experience in financial services operations, preferably within:
• Global Custody
• Securities Services
• Institutional Client Onboarding
• Investment Operations
• Prior supervisory or team leadership experience required.
• Knowledge of cash and securities settlement processes is preferred.
• Strong proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with data mapping, operational controls, or process improvement initiatives is a plus.
• Ability to communicate effectively with both business and technology stakeholders.
• Excellent organizational, analytical, and problem-solving skills.
• Fluent Japanese and English communication skills (written and verbal) required.

Why Join?

• Hybrid work schedule with only one day per week in the office
• Stable and collaborative international financial services environment
• Leadership opportunity with high visibility and cross-functional exposure
• Professional development and career growth opportunities
• Competitive compensation package

Benefits

Comprehensive benefits package including:

• Medical, Dental, and Vision Insurance
• 401(k) with company contributions
• Profit Sharing Program
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Life and Disability Insurance
• Paid Time Off and Holidays
• Tuition Assistance
• Employee Assistance Program
• Commuter Benefits
• Professional Membership and Seminar Reimbursement
• Volunteer Time Off
• Wellness and Team-Building Programs