Custodian- Housekeeping

Riverside-Casino-; Iowa; On-site; USD 17,000 - 24,000; Full time

Job summary

Riverside Casino & Golf Resort is seeking a dedicated Custodian to maintain clean guest floor corridors, stairwells and public areas while supporting housekeeping and front desk operations. You will stock linen closet, empty trash, and ensure equipment is used correctly, contributing to a superior guest experience.

Key duties include sanitizing rooms, transporting linens, inventorying amenities, and assisting with guest deliveries. Prior cleaning experience and reliable teamwork are essential.

Qualifications

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Prior cleaning experience.

Responsibilities

• Provide exceptional customer service to all internal and external customers.
• Sanitize rooms after removing dirty linen.
• Remove soiled linens from hotel rooms and transport to laundry facility.
• Take inventory of guest room amenities and report missing or damaged items.
• Perform cleaning in all areas of hotel.
• Deliver/restock housekeeping closet with linens, amenities and supplies.
• Carry out any reasonable request by management that does not risk safety or integrity.
• Learn all functions of RCGR cleaning equipment.
• Assist Front Desk with guest deliveries/requests.
• Coordinate with other departments to fulfill special guest requests.

Skills

Interpersonal skills

Written/verbal communication

Time management

Attention to detail

Prior cleaning experience

Education

Prior cleaning experience

Job description

We look for caring and attentive associates focused on providing efficient services and the highest levels of quality and cleanliness in all areas of the resort. Custodian is responsible for ensuring the cleanliness of guest floor corridors, stairwells and public areas. To assist housekeepers in maintaining a high standard of cleanliness, stocking linen closet with amenities and supplies, emptying, and restocking housekeeping carts and emptying trash receptacles. This position has a direct impact on the guest experience while staying at Riverside Casino and Resort.

Essential Functions

• Provide exceptional customer service to all internal and external customers.
• Must be reliable and a self- motivator.
• Sanitize rooms after removing dirty linen.
• Remove soiled linens from hotel rooms and transport to laundry facility.
• Take inventory of guest room amenities and report any missing or damaged items.
• Perform cleaning in all areas of hotel.
• Ensure RCGR equipment is being used properly and report any issues with RCGR equipment (foggers, all vacuums) to maintenance to be repaired.
• Deliver/restock housekeeping closet with linens, amenities and supplies.
• Perform cleaning of all floor area such as but not limited to mopping and sweeping.
• Perform job functions with attention to detail, speed, and accuracy.
• Cleaning of vending areas.
• Learn all functions of RCGR cleaning equipment.
• Assist Front Desk carrying out any guest deliveries/requests.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Keep closets neat and organized.
• Assist laundry in folding of all linens.
• Stock all shipment received.
• Understand guests’ service needs.
• Work cohesively with co-workers as part of a team.
• Must be punctual.
• Collect trash from receptacles throughout the hotel and empty it in dumpster.
• Answer questions regarding local area facilities and points of interest.
• Coordinate with other departments to fulfill special guest requests.
• Notify housekeeping and maintenance of any reported problems with rooms and grounds.
• Carry out any reasonable request by management that does not place at risk your safety, security or integrity.
• Know and follow the hotel emergency procedures.
• Ability to work under frequent time pressure in an interruptive environment.
• Other duties as assigned/needed.
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.

Required

• Effective interpersonal and communication skills.
• Maintain courteous and effective working relationships with others.
• Ability to work under time pressure with a positive attitude.
• Ability to perform job functions with attention to detail, speed & accuracy.
• Prior cleaning experience.

Schedule

Full-time that varies based on events and holidays and includes days and weekends.

$15.00/hr (including premium pay) and 40 hours of Paid Time Off upon hire

Riverside Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.