Housekeeping Custodian

Riverside-Casino-; Iowa; On-site; USD 17,000 - 24,000; Full time

Job summary

Riverside Casino & Resort in Iowa is seeking a dedicated Custodian to maintain guest floor corridors, public areas, and assist housekeepers with linen and supplies. You will stock closets, empty trash, and ensure cleanliness across hotel spaces to enhance guest experience.

This full-time, on-site role offers $15/hour with premium pay, daytime schedule including weekends and holidays. Candidates should be reliable, detail-oriented, and able to work quickly under time pressure in a team

Qualifications

• Provide exceptional customer service to guests and colleagues.
• Must be reliable and self-motivated.
• Able to work in a fast-paced hotel environment.

Responsibilities

• Provide exceptional customer service to all internal and external customers.
• Must be reliable and a self-motivator.
• Sanitize rooms after removing dirty linen.
• Remove soiled linens from hotel rooms and transport to laundry facility.
• Take inventory of guest room amenities and report missing or damaged items.
• Perform cleaning in all areas of hotel.
• Ensure RCGR equipment is used properly and report issues to maintenance.
• Deliver/restock housekeeping closet with linens, amenities and supplies.
• Perform cleaning of all floor areas (mopping and sweeping).
• Follow directions thoroughly.
• Keep closets neat and organized.
• Assist laundry in folding of linens.
• Stock all shipments received.
• Understand guests’ service needs.
• Work cohesively with coworkers as part of a team.
• Be punctual.
• Assist housekeepers in moving furniture.
• Collect trash from receptacles and empty into dumpster.
• Coordinate with departments to fulfill guest requests.

Skills

Customer service

Reliability

Team player

Job description

We look for caring and attentive associates focused on providing efficient services and the highest levels of quality and cleanliness in all areas of the resort. Custodian is responsible for ensuring the cleanliness of guest floor corridors, stairwells and public areas. To assist housekeepers in maintaining a high standard of cleanliness, stocking linen closet with amenities and supplies, emptying, and restocking housekeeping carts and emptying trash receptacles. This position has a direct impact on the guest experience while staying at Riverside Casino and Resort.

Salary: $15/hour (including premium pay)

Schedule: Full time - Days, Weekends and Holidays

Essential Functions:

• Provide exceptional customer service to all internal and external customers.
• Must be reliable and a self- motivator.
• Sanitize rooms after removing dirty linen.
• Remove soiled linens from hotel rooms and transport to laundry facility.
• Take inventory of guest room amenities and report any missing or damaged items.
• Perform cleaning in all areas of hotel.
• Ensure RCGR equipment is being used properly and report any issues with RCGR equipment (foggers, all vacuums) to maintenance to be repaired.
• Deliver/restock housekeeping closet with linens, amenities and supplies.
• Perform cleaning of all floor area such as but not limited to mopping and sweeping.
• Perform job functions with attention to detail, speed, and accuracy.
• Cleaning of vending areas.
• Learn all functions of RCGR cleaning equipment.
• Assist Front Desk carrying out any guest deliveries/requests.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Keep closets neat and organized.
• Assist laundry in folding of all linens.
• Stock all shipment received.
• Understand guests’ service needs.
• Work cohesively with co-workers as part of a team.
• Must be punctual.
• Assist housekeepers in moving furniture.
• Collect trash from receptacles throughout the hotel and empty it in dumpster.
• Answer questions regarding local area facilities and points of interest.
• Coordinate with other departments to fulfill special guest requests.
• Notify housekeeping and maintenance of any reported problems with rooms and grounds.
• Carry out any reasonable request by management that does not place at risk your safety, security or integrity.
• Know and follow the hotel emergency procedures.
• Ability to work under frequent time pressure in an interruptive environment.
• Other duties as assigned/needed.
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.