Custodial Senior Supervisor

University Of Michigan; Ann Arbor (MI); Hybrid; USD 52,000 - 58,000; Full time

Job summary

The University of Michigan is seeking an Evening shift Custodial Senior Supervisor to manage day-to-day custodial operations in the Custodial Services unit of Facilities and Operations. This role supervises approximately 20 full-time regular and temporary custodians and ensures adherence to cleaning standards to preserve campus health and safety. Schedule is Monday–Friday, 5:00 p.m.

– 1:30 a.m. The position emphasizes proactive leadership, safety, and exceptional customer service while

Qualifications

• High school graduate or GED.
• Minimum two (2) years of supervisory experience.
• Knowledge of custodial methods, materials, and equipment.
• Excellent verbal and written communication skills.
• Proficient computer skills: Gmail, Google Drive, and Microsoft Office (Excel/Word).
• Strong customer service and relationship-building abilities.

Responsibilities

• Lead and develop a cohesive custodial team following Facilities and Operations principles.
• Provide a high-energy, safety-conscious work environment with strong team-building.
• Schedule staffing using department cleaning standards.
• Manage payroll, vacation scheduling, and overtime assignments.
• Oversee procurement, inventories, and equipment maintenance.
• Train staff on current cleaning standards and safety policies.
• Ensure compliance with university and department procedures; perform QA inspections.
• Coordinate inter-departmental work and communicate with campus partners.

Skills

Supervisory experience

Verbal communication

Written communication

Customer service

Team leadership

Gmail

Google Drive

Microsoft Excel

Microsoft Word

Education

High school diploma or GED

Tools

AiM CMMS

Job description

Who We Are

Serving the U-M community, Custodial & Grounds Services is the steward of the buildings and grounds that make the University of Michigan's Ann Arbor campus unique. Our employees take pride in providing exceptional customer service while conserving, enhancing, and maintaining over 26 million square feet of property.

Our mission is to deliver excellence in service by providing comprehensive custodial services, pest management, grounds maintenance, and landscape design services, all in support of a safe, functional, and visually appealing campus environment.

The department's work enables the continuation of patient care, student housing, animal husbandry, utility distribution, snow removal, debris removal, and other critical infrastructure support. Custodial and Grounds staff are designated as critical employees, which means in the event of a University of Michigan emergency reduction in operations, including a public health emergency, suspension of academic classes, or during weather-related events, critical employees are expected to report to work.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Job Summary

The University of Michigan is seeking an EVENING shift Custodial Senior Supervisor to manage the day-to-day custodial operations of a designated area within the Custodial Services unit of Facilities and Operations. This position has direct responsibility for supervising approximately 20 full-time regular bargained-for and temporary custodians. In addition, this position is responsible for ensuring the custodial staff follow the appropriate procedures and deliver quality service to preserve campus health and safety.

Please Note: The work schedule for this position is:Monday - Friday, 5:00 p.m. - 1:30 a.m .

Responsibilities*

• Manage and develop a cohesive, high-performing team of custodians that act in accordance with Facilities and Operations' guiding principles of being proactive, respectful, collaborative, and solutions-based.
• Provide a work environment that brings a high level of energy, team building attitude, environmental awareness, fiscal responsibility, customer service, and safety to the team and department.
• Plan work activities and establish work schedules and staffing requirements using departmental team cleaning standards.
• Perform payroll functions including accurate record keeping, vacation scheduling, and overtime assignments.
• Perform administrative functions, including monthly supply orders, updated inventories for stock, equipment, and laundry counts.
• Monitor equipment to ensure it is clean and maintained to departmental standards.
• Train staff in compliance with current cleaning standards.
• Ensure university and department policies and procedures are being followed correctly.
• Conduct regular performance evaluations to assess additional training needs.
• Proactively address issues as they arise. Manage labor relations issues and resolve employee complaints and grievances, including the first step grievance.
• Initiate disciplinary process including recommendation for discharge.
• Maintain safety standards to assure compliance with the University, State, and Federal codes and regulations.
• Coordinate the flow of work or services between departments and assist in the resolution of inter-departmental operating issues.
• Conduct Quality Assurance inspections on buildings and resolve issues.
• Collaborate with our campus partners via email, phone, video calls, and other communication resources to ensure that we are providing the highest level of service.
• Partner with Pest Management to ensure preventive measures are being taken in buildings.

Required Qualifications*

• High school graduate or GED
• Minimum two (2) years of supervisory experience
• Considerable knowledge of the methods, materials, and equipment used in custodial operations and/or supervisory experience.
• Demonstrated excellent verbal and written communication skills
• Demonstrated knowledge of computer skills, including the use of Gmail, Google Drive (Sheets and Docs), and Microsoft Office (Excel and Word)
• Excellent customer service skills are a must!
• Demonstrated ability to develop positive working relationships with a diverse group of people at all levels of the organization

Desired Qualifications*

• Familiarity with task-team cleaning in a custodial operation
• Experience using a Computerized Maintenance Management System (e.g., AiM, etc.)
• Experience with Google Drive (Sheets and Docs)
• Knowledge of University policies and procedures
• Experience working in a union environment, including knowledge of labor contract administration

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and carethat's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Paid maternity and parental leave
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

The work schedule for this DAY shift Senior Supervisor position is: Monday - Friday, 5:00 p.m. - 1:30 a.m

Underfill Statement

This position may be underfilled at a lower classification as Custodial Associate Supervisor depending on the qualifications of the selected candidate. The starting salary for Custodial Associate Supervisor is $48,000 - $52,000.

Additional Information

Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

$52,000.00 - $58,000.00

Director/Manager/Supervisor
Facilities Operations