Custodial Operations Supervisor - Pflaum - 1.0 FTE - 26-27 SY

Madison Metropolitan School District; Madison (WI); On-site; USD 78,000 - 103,000; Full time

Job summary

The Madison Metropolitan School District (MMSD) is expanding its Building Services team and seeks a seasoned supervisor to oversee custodial and maintenance staff across district facilities. This role focuses on safety, reliability, and efficient operations.

Under general supervision, the position manages training, performance evaluations, scheduling, payroll coordination, and compliance with building codes. It emphasizes creating an inclusive work culture and supporting MMSD’s strategic goals.

Qualifications

• Two-year technical management degree or equivalent.
• Minimum three years experience in building system operations and maintenance with direct supervision of maintenance and custodial personnel.
• Bilingual in English and Spanish preferred.

Responsibilities

• Supervise custodians and maintenance personnel across MMSD locations.
• Train, evaluate, and coach staff on performance and safety.
• Coordinate schedules, vacations, and overtime.
• Oversee building systems operation, maintenance, and records (HVAC, electrical, etc.).
• Respond to emergencies and coordinate repairs.
• Manage on-call rotation for after-hours and weekends.

Skills

Staff supervision

Facilities operations

Electrical & HVAC knowledge

Training & evaluation

Education

Two-year technical management degree

Tools

Munis

Kronos

Google Suite

Job description

Building Services

Pflaum Road Building

Compensation Range: $77,604.80 - $103,417.60

Employment Type: Exempt

MMSD is seeking highly motivated and energetic applicants! Applicants should have a good attitude, willingness to learn, and passion for impactful work and learning.

Why You Should Work with MMSD!

The Madison Metropolitan School District (MMSD) is the second-largest school district in Wisconsin. We have a simple but bold vision — to ensure that every school is a thriving school, that prepares every student to graduate from high school ready for college, career, and community. We welcome applicants who will actively contribute to our ongoing commitment to making MMSD a thriving, welcoming environment for all students, families, and staff.

In addition, we have a great compensation package. Visit our benefits page and compensation page for more information.

Becoming a Model School District

The Madison Metropolitan School District is committed to being anti-racist, culturally responsive, and inclusive. We have a simple but bold vision — to ensure that every school is a thriving school, fostering the growth of every student so they graduate from high school ready for college, career and community.

Our strategy is captured in our strategic framework , and centers on three major goals: that all children achieve academically, that our schools are places where children and adults thrive, and that our Black youth excel at school. To achieve this vision, we seek to retain staff in all positions, who are committed to being anti-racist, culturally responsive, and inclusive. Staff who will actively contribute to our ongoing commitment to making MMSD a thriving, welcoming environment for all students, families and staff.

We firmly believe in and are here to create a work environment that is challenging and rewarding, while supporting employees in their career path. We strive to provide, encourage, grow, and develop a talented workforce that better supports and represents the diversity of our student population. We know this vision doesn't come to life without dynamic leaders and support staff in every school.

About Our District

The Madison Metropolitan School District is the second largest school district in Wisconsin. The district serves a beautifully diverse population of more than 25,000 students. More than half are students of color. Almost half come from low income households. Nearly one third are English Language Learners, and more than 100 languages are represented in our schools. Madison schools are committed to making this district a place where every child thrives.

Purpose Of Position

Under the general supervision of the Building Services Assistant Director of Operations, this position is responsible for the direct supervision of all custodians and maintenance personnel in all MMSD locations. Included as part of supervision, this position will be focused on training, performance evaluations, maintenance of records, and disciplinary coaching in coordination with the Custodial/Grounds Supervisor team, Director, Assistant Director of Operations, and HR department. Additional responsibilities include overseeing the custodial operations of all District buildings, maintenance of facility systems and components, portable equipment, grounds, and other services. This position will perform planning, scheduling, payroll, facility inspections, and various reports or projects as required.

In cooperation with the Principals and Building Custodians, this position is the point of contact to support the needs of on-site staff and ensure compliance with fire and construction codes, life safety systems, and building security, while verifying housekeeping effectiveness. This position requires flexibility in work hours, availability, and the ability to work rotational shift cycles to meet the evolving needs of the organization. This position will assist in the management of the after-hours and emergency response and participate in on-call rotation.

This position will have a high degree of integrity, sustain a culture of continuous improvement, and be committed to creating and maintaining an inclusive work environment while having a growth mindset to a multi-faceted operation while having a focus on creating a positive work culture.

Supervisory Responsibilities

This position supervises all custodians and maintenance personnel in all MMSD locations.

Essential Duties And Responsibilities

• Staff Supervision and Development 80%
• Performs related supervisory duties.
• Provides on-the-job training and follow-up performance evaluations for custodians and maintenance workers.
• Coordinates and approves work schedules including vacations, compensatory time, and other benefit time.
• Administers and resolves employee performance and conduct issues by identifying, investigating, and implementing appropriate corrective or disciplinary actions in collaboration with the Human Resources department.
• Collaborates with the Human Resources department to recruit, interview, and recommend qualified candidates for custodial and maintenance positions across all levels.
• Coordinates, corrects, and approves employee payroll.
• Facilities Operations & Maintenance 10%
• Oversees building systems operation, maintenance, and recordkeeping that includes mechanical, electrical, HVAC, fire, security, and other life safety systems.
• Identifies and troubleshoots failed building mechanical systems.
• Responds to and manages building and operational emergencies, troubleshooting, initiating corrective actions, and coordinating repairs for essential building systems until technicians are available.
• Coordinates and supervises grounds maintenance, including athletic fields and snow removal as required.
• Prepares correspondence and reports on personnel, building inspections and systems.
• Attends meetings and reports on building projects, repairs, personnel status, and budget requirements.
• Compliance 5%
• Ensures compliance with the MMSD Employee Handbook as it relates to the Labor and Management relationship.
• Executes supply requisitions, work order approvals, service requests, and equipment requests in accordance with board policies.
• Other Duties as Assigned 5%
• Performs other duties as assigned by executive leadership or their representatives or designees.
• Attend district and school functions that support MMSD’s strategic framework, initiatives, and core values;
• Complete any and all district required training.
• Build collaborative relationships with business partners.

Knowledge, Skills, and Abilities Required to Perform Essential Job Functions

• Demonstrated ability to establish relationships at all levels of the organization
• Follow principles and practices that promote and advance anti-racism, diversity, equity, and inclusion
• Broad knowledge of general facility maintenance and system repairs including heating, electrical, carpentry, and plumbing.
• Ability to read blueprints and technical specifications.
• Ability to effectively train, assess, and perform follow-up verifications on custodial and maintenance employees.
• Ability to delegate work to subordinates while working cooperatively and effectively with District staff, administrators, and students.
• Knowledge of administrative duties and ability to use computer software applications related to this position. (Munis, Kronos, Google Suite, etc).
• Ability to manage and account for storage and use of supplies, materials, repair parts and equipment.
• Knowledge of building materials, equipment, and parts requisitioning.
• Knowledge of industrial and personnel safety practices. (OSHA, EPA, Fire Code, etc).
• Skilled in mechanical systems operations, building maintenance, and repair actions.
• Ability to calmly solve problems in an ambiguous environment.
• Ability to participate in, support, and manage on-call rotation for after-hours and weekends support of the district facilities and operations as needed.

Required Qualifications

• Two-year technical management degree or equivalent of technical, maintenance, or facility management credits in a related field preferred
• Minimum three (3) years experience in building system operations and maintenance with direct supervision of maintenance and custodial personnel, or similar career fields
• Experience working cross-culturally and/or commitment to work toward one’s own cultural competence (i.e., valuing difference/diversity, recognizing personal limitations in one’s skills and expertise, and having the desire to learn in these areas)
• Bilingual in English and Spanish preferred

License Requirements

• Valid Wisconsin Driver's License
• Lead Safe Renovator certification or ability to obtain within 12 months of employment or otherwise directed
• Pool Operator or ability to obtain within 12 months of employment or otherwise directed
• Lead Safe Renovator License preferred

Physical Requirements

Ability to work under generally safe and comfortable conditions where exposure to environmental factors is minimal and poses little to no risk of injury. This position requires the ability to lift up to 25 pounds occasionally and may involve walking, sitting, stooping or reaching. Manual dexterity is necessary for completing general tasks while operating office equipment. This position may require being stationary for extended periods of time.

Ability to perform work in a variety of indoor and outdoor environments throughout the year, including in inclement weather, spaces without air conditioning, and areas where temperatures may be uncomfortable or fluctuate rapidly.

Working Conditions

• Work requires travel to different locations within the district and to off-site meetings.
• The position requires working evenings, nights, and some weekends. Monday - Friday, weekends as required, rotating schedule of day/nights, minimum 8 hour shifts
• Certain positions within the District may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process
• School-based positions are required to be in-person unless otherwise directed by the building principal.

Disclaimer: This position description is subject to change at any time. The above job description does not limit the duties and responsibilities listed above as they are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. Employees in this position may be required to perform additional job-related tasks as directed by the supervisor.

The Madison Metropolitan School District is an Equal Opportunity Employer. We continue to seek a diverse and talented workforce. We encourage veterans, women, people of color, LGBTQIA+, and people with disabilities to apply. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. In compliance with the Americans with Disabilities Act, the District will provide reasonable accommodations to qualified individuals with disabilities.