Custodial Operations Manager

ABM Industries Inc.; Horicon (WI); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in facility services is seeking an Account Manager to oversee operations and manage personnel. Key responsibilities include scheduling, training, compliance with safety standards, and cultivating strong relationships with clients. The ideal candidate will have management experience, strong communication skills, and the ability to thrive under pressure in a fast-paced environment.

Qualifications

• 1 to 3+ years of previous management experience.
• Must be able to operate a company vehicle safely.
• Ability to work in a fast-paced work environment.

Responsibilities

• Manage daily schedules and accommodate client staffing requests.
• Mentor and develop janitorial supervisors and front-line employees.
• Ensure compliance with safety and quality standards.

Skills

Management

Communication

Team Building

Problem Solving

Planning

Interpersonal Skills

Education

High school diploma or GED

College degree or equivalent work experience

Tools

Microsoft Office

Job description

The Account Manager will manage an assigned account, and have specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation, training of Account Supervisors and support personnel, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management

Specific Duties / Essential Job Functions: (Other duties may be assigned.)

• Mentor and develop janitorial supervisors and front-line employees
• Manage daily schedules and accommodate increased/decreased client staffing requests.
• Communicate with Client representatives on a frequent basis regarding operations.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (as required).
• Maintain communication with other Shift Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Work with Safety Quality Manager to ensure the safety, security, and quality of the operation. Set positive, professional example for workforce.
• Ensure supervisor and front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Miscellaneous duties as assigned

Qualifications:

• High school diploma or GED required. College degree or equivalent work experience
• 1 to 3+ years of previous management experience
• Must be able to operate a company vehicle between sites safely with a valid driver’s license
• Must be able to obtain badging clearance for a nuclear site
• Ability to adjust work schedule as needed to support the operation.
• Ability to effectively lead a staff of direct reports.
• Ability to effectively communicate and to read and interpret documents including safety rules, operating and procedural manuals, and handbooks.
• Basic understanding of computer programs, including Microsoft Office.
• Ability to work in a fast pace work environment.
• Ability to resolve issues under tight timeframes and pressure.
• Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
• Excellent team building and planning skills.
• Strong interpersonal skills; ability to develop productive business relationships, and ability to influence and educate employees.