Custodial Driver/Facilities Operator

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

24 days PTO

Medical, dental, vision

401(k) with employer match

Job summary

Kaizen Lab Inc. is seeking a Facilities Operator to join the Guest Services team at the Zoo. The role focuses on maintaining clean facilities, assisting with daily custodial operations, and training staff to deliver excellent guest experiences.

You will support environmental sustainability goals and work to ensure safety and readiness for events and daily operations across Zoo grounds.

Qualifications

• Friendly and outgoing with strong customer service.
• Excellent verbal communication and interpersonal skills.
• Ability to lead and train seasonal custodial staff.
• Willingness to work weekends, holidays, and events.
• Valid driver’s license is required.

Responsibilities

• Lead training for custodial staff to ensure high service standards.
• Maintain sanitary conditions in restrooms and public areas.
• Interact with guests and respond to questions or concerns.
• Operate campus vehicles and janitorial equipment as needed.
• Assist with event setup and breakdown throughout the Zoo.
• Follow safety protocols and Zoo policies at all times.

Skills

Friendly

Verbal communication

Customer service

Adaptability

Team leadership

Safety awareness

Education

High School Diploma or equivalent

Job description

General Summary

As a member of the Guest Services team, the Facilities Operator will maintain and clean the Zoo’s buildings, grounds, and guest areas. The Facilities Operator is responsible for acting as one of the trainers for the daily operations custodial staff at the Zoo. This position will report to the Assistant Director of Park Operations and Facilities. Additionally, the Facilities Operator will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Essential Functions

Primary Functions

• Interact in a consistentlypleasant and helpful manner to fellow employees, guests, vendors, and other guests of the Zoo and demonstrate the highest standards of internal and externalcustomer service;
• Act as a lead trainer for thedaily operations custodial staff at the Zoo to ensure maximum guest service;
• Maintain sanitary conditionsof the non-public and public restrooms within the Zoo grounds;
• Order janitorial andbathroom supplies, store and stock supplies, and distribute appropriately;
• Stockspecified areas with necessary supplies on at least a weekly basis;
• Cleanall rooms and/or rental spaces as assigned, including walls, floors andwindows;
• Sweep,mop, strip wax, and buff floors, sweep and hose walkways;
• Removetrash from public areas, empty trashcans, and take debris to dump;
• Checklight bulbs periodically and replace as needed;
• Implementpest management strategies;
• Wearappropriate personal protective gear provided by the Zoo;
• Maintainknowledge of and comply with blood borne pathogens and zoonotic diseaseprevention protocols and procedures;
• Assistwith event setup and breakdown throughout the Zoo;
• Operatecompany truck and golf cart to successfully perform duties on campus
• Performminor grounds maintenance such as snow removal and spreading ice melt.
• Utilizesmall engine equipment as needed.
• Provideguests with information on all aspects of the Zoo experience such as exhibits,on-ground activities (including times and locations), routes through the Zoo,construction, shuttles, and membership information;
• Provide guest control,including challenging situations;
• Use a campus wide radiosystem to communicate information;
• Ensure guest safety at alltimes;
• Perform other duties asassigned; and,
• Adhere to all policies and proceduresof the Zoo.

Communication (Internaland External)

• Responsible for keeping Managementfully updated on any issues that may occur during daily operations includingthe need for necessary repairs;
• Respond appropriately toguests’ questions, comments, or concerns;
• Communicate with managementand coworkers by radio contact as needed following Zoo radio etiquette andprotocol at all times; and,
• Contact an appropriate staffmember necessary to resolve guest issues.

Management of Resources (Financial,Human Resources, Facilities)

• Assistin training new and returning seasonal staff in policies and procedures,reinforce the training on an ongoing basis; and,
• Assistin maintaining accurate documentation in compliance with safety standards toinclude daily checklists, maintenance logs, and training hour logs.

Minimum Qualifications

Hospitality

• Friendly and outgoing;
• Possess a positive andpatient attitude;
• Possess excellent verbalcommunication skills; and,
• Adaptabilityand willingness to work until the lastguest has left Zoo grounds each scheduled day.

Education

• HighSchool Diploma or equivalent preferred.

Experience/Training

• Minimum of six months relatedexperience and/or training;
• Prior custodial experiencepreferred; and,
• Required to possess a validand unrestricted driver's license. Driving permits are not sufficient.
• Required to attend andcomplete an onsite ladder safety training course.

Working Conditions

• Must be able to stand andremain active for an eight-hour shift;
• Mustbe able to walk large areas of the Zoo as needed;
• Must be able to work in anoutdoor weather environment in all seasons and weather, includingheat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexibleschedule to include weekends, holidays, and special events; and,
• Must be able to exert up to50 pounds of force to lift, push, pull, carry, or otherwise move objects.
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Equipment

• Must be able to operate avariety of equipment including computer, telephone, two-way radio, andjanitorial equipment;
• Must be able to operate avariety of small engine and electric machines including but not limited to snow/leaf backpack blower, floor polisher, and rug cleaner;
• Must be able to usecleaning tools, hand tools, gardening tools, carpentry tools; and cleaningsupplies;
• Must be trained to useladder appropriately; and,
• Must be able to drive pick-uptruck and golf cart.

Traits Desirable

• Ability to work withindividuals from a wide variety of ethnic, cultural and economic backgrounds;and,
• Ability to identify andresolve guest issues.

Benefits

• We offer an excellent benefits package including 24days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays.
• Eligible for medical, dental, vision, short- andlong-term disability, and life insurance.
• 401(k) with employer match.

Disclaimer

The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustivelist of all responsibilities, duties and/or skills required of all personnel soclassified. Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstanceschange.