Custodial Account Manager

ABM Industries; Washington (District of Columbia); On-site; USD 90,000 - 95,000; Full time

Job summary

ABM is seeking an Account Manager to oversee janitorial operations and client relationships, ensuring service excellence, contract compliance, safety, and financial results. You will serve as the main liaison between clients and operations, driving customer satisfaction and business objectives.

The role requires strong management background, bilingual ability (preferred), and proficiency with MS Office. Salary is competitive, with a comprehensive benefits package and potential for growth.

Qualifications

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Minimum 4 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
• Proven experience managing client relationships and service delivery.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and business management systems.

Responsibilities

• Manage day-to-day janitorial operations for assigned customer accounts.
• Develop and maintain strong client relationships through regular communication and site visits.
• Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
• Conduct routine quality inspections and implement corrective actions as necessary.
• Monitor account performance, customer satisfaction, and service metrics.
• Recruit, hire, train, develop, and retain janitorial team members and supervisors.
• Manage employee scheduling, staffing levels, attendance, and labor utilization.
• Ensure compliance with all company policies, client requirements, and safety regulations.
• Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
• Oversee inventory management for cleaning supplies, equipment, and consumable products.
• Manage operating budgets, labor costs, and account profitability.
• Review payroll, labor hours, and operational reports for accuracy and efficiency.
• Identify opportunities for service enhancements, contract growth, and additional revenue.
• Coordinate special projects, floor care services, seasonal work, and emergency response activities.
• Maintain accurate operational records and prepare management reports as required.

Skills

Client relationships

Leadership

Problem solving

Microsoft Office

Education

High school diploma or GED

Associate or Bachelor's preferred

Tools

Microsoft Office Suite

Job description

The Account Manager is responsible for overseeing janitorial operations and client relationships. This position ensures service excellence, contract compliance, employee engagement, safety performance, and financial results. The Account Manager serves as the primary liaison between clients and operations teams, working to maintain high customer satisfaction while achieving business objectives.

Pay

Pay: $90,000-95,000

The pay listed is the salary range for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Annual Benefits-Staff and Management

Responsibilities

• Manage day-to-day janitorial operations for assigned customer accounts.
• Develop and maintain strong client relationships through regular communication and site visits.
• Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
• Conduct routine quality inspections and implement corrective actions as necessary.
• Monitor account performance, customer satisfaction, and service metrics.
• Recruit, hire, train, develop, and retain janitorial team members and supervisors.
• Manage employee scheduling, staffing levels, attendance, and labor utilization.
• Ensure compliance with all company policies, client requirements, and safety regulations.
• Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
• Oversee inventory management for cleaning supplies, equipment, and consumable products.
• Manage operating budgets, labor costs, and account profitability.
• Review payroll, labor hours, and operational reports for accuracy and efficiency.
• Identify opportunities for service enhancements, contract growth, and additional revenue.
• Coordinate special projects, floor care services, seasonal work, and emergency response activities.
• Maintain accurate operational records and prepare management reports as required.

Required

• High school diploma or GED required; associate's or bachelor's degree preferred.
• Minimum 4 years of management experience in janitorial, facility services, custodial, hospitality, or related operations.
• Proven experience managing client relationships and service delivery.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and business management systems.

Preferred

• Bilingual English/Spanish.
• Knowledge of floor care, carpet care, green cleaning practices, and industry standards.
• Experience with budgeting, labor management, and P&L accountability.

Physical Requirements

• Ability to walk and inspect facilities for extended periods.
• Ability to lift up to 40 pounds occasionally.
• Frequent standing, bending, reaching, and climbing stairs.
• Ability to work flexible schedules, including evenings, weekends, and holidays when necessary.