Custodial Account Manager

HES; Knoxville (TN); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Optional daily pay

Job summary

HES is a premier facilities management provider focused on educational institutions, based in Knoxville, TN. The Custodial Account Manager (Human Resources) will oversee cleaning operations across campuses, supervising supervisors and custodians, coordinating staffing, and managing event setups to maintain cleanliness standards.

The role includes payroll oversight, training, reporting, compliance with contracts, and daily coordination with clients.

Qualifications

• High school diploma required.
• 3 years of progressively responsible supervisory or managerial work, preferably in a hotel, hospital or educational facility.
• Knowledge of cleaning methods and materials.
• Supervisory skills.
• Customer service skills.
• Written and verbal communication skills.
• Interpersonal/human relations skills.
• Training skills.
• Report preparation skills.
• Ability to conduct custodial inspections.
• Ability to plan and organize.
• Ability to maintain confidentiality.
• Travel: Minimal travel is required daily within local facilities.

Responsibilities

• Supervises daily work of assistant supervisor and custodians; inspects all assigned areas daily to ensure work is being carried out properly and orderly; prepares and submits work schedules; biweekly payroll.
• Evaluates performance of custodial personnel; prepares and submits disciplinary action and incident reports; counsels employees.
• Designates shift and area work assignments for custodians and lead personnel; interprets contract; conducts training programs for custodians; implements new procedures and policies.
• Maintains records and correspondence; prepares reports; submits purchase requisitions for supplies; maintains supply inventory and accounts; contacts vendors; prepares and submits progress reports on building conditions.
• Establishes and monitors working relationships with students, faculty, staff, co‑workers, and visitors.
• Coordinates various cleaning projects; receives equipment, uniforms, and paper orders; operates all cleaning equipment.
• Coordinates setup for events on all campuses and ensures proper staffing.
• Performs other duties as assigned.

Skills

Supervisory skills

Customer service

Written & verbal communication

Interpersonal relations

Training skills

Report preparation

Custodial inspections

Planning & organizing

Confidentiality

Local travel

Education

High School Diploma or Equivalent

Job description

Custodial Account Manager(Human Resources)

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands‑on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

Job Skills / Requirements

For this position you may be required to pass a background check, drug test and/or fingerprinting and MVR.

Salary commensurate with experienceand location. Range between $50k-$70k. Bonus eligible.

Job Objective:Under general direction, coordinates and supervises all aspects of daily and periodic cleaning in educational complexes to include; inspection of common areas to ensure cleanliness; supervises supervisors and head custodians, administrative assistant and custodians; determines appropriate staffing levels required for work projects; meet with client to monitor/ensure standards of cleanliness; may coordinate setup for events on all campuses.

Essential Functions:This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Supervises daily work of assistant supervisor and custodians; inspects all assigned areas daily to ensure work is being carried out properly and orderly; prepares and submits work schedules; biweekly payroll.Evaluates performance of custodial personnel; prepares and submits disciplinary action and incident reports; counsels employees.Designates shift and area work assignments for custodians and lead personnel; interprets contract; conducts training programs for custodians; implements new procedures and policies.Maintains records and correspondence; prepares reports; submits purchase requisitions for supplies; maintains supply inventory and accounts; contacts vendors; prepares and submits progress reports on building conditions.Establishes and monitors working relationships with students, faculty, staff, co‑workers, and visitors.Coordinates various cleaning projects; receives equipment, uniforms, and paper orders; operates all cleaning equipment.Coordinates setup for events on all campuses and ensures proper staffing.Performs other duties as assigned.

Minimum Qualifications:The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position.Education: High school diploma required.3 years of progressively responsible supervisory or managerial work, preferably in a hotel, hospital or educational facility,Skills:Knowledge of cleaning methods and materials.Supervisory skills.Customer service skills. Written and verbal communication skills.Interpersonal/human relations skills.Training skills.Report preparation skills.Ability to conduct custodial inspections.Ability to plan and organize.Ability to maintain confidentiality.Travel:Minimal travel is required daily within local facilities.

Physical and Working Conditions:Ability to walk throughout the campus.Ability to lift up to 60 lbs.Ability to operate carpet extractor, floor buffers, and various cleaning equipment.

#Engagement20261

Education Requirements (All)

High School Diploma or Equivalent

Additional Information / Benefits

Optional daily pay

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan

This is a Full-Time position1st Shift, 2nd Shift.