Cust Svc Support Rep- Client Billing (WFH)

Labcorp; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Client Customer Service Support Representative, um das Team im Revenue Cycle Management zu unterstützen. In dieser Rolle werden Sie mit Ärzten, Patienten und internen Kunden interagieren, um sicherzustellen, dass alle Kundenbedürfnisse effizient erfüllt werden. Sie werden für die Bearbeitung von Anfragen, die Bereitstellung von Produktschulungen und die Gewährleistung einer hervorragenden Kundenerfahrung verantwortlich sein. Wenn Sie leidenschaftlich daran interessiert sind, das Leben der Menschen zu verbessern und Teil eines engagierten Teams zu sein, ist dies die perfekte Gelegenheit für Sie.

Benefits

Generöse bezahlte Freizeit

Medizinische, Zahn- und Augenversicherung

Flexible Ausgabenabrechnungen

401(k) und Mitarbeiteraktienplan

Keine Kosten für Labortests

Fitness-Rückerstattungsprogramm

Zusätzliche Anreize

Qualifications

• Mindestens ein Jahr Berufserfahrung im Kundenservice erforderlich.
• Vorherige Erfahrung in einem Call Center wird bevorzugt.

Responsibilities

• Verwalten von 50-60 eingehenden und ausgehenden Anrufen pro Tag.
• Dokumentation aller Konten und Einhaltung der Richtlinien.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aktives Zuhören

Kritisches Denken

Education

High School Diploma

Job description

Job Description

Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp's Revenue Cycle Management Division (RCM) is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!

This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about customer service and motivated to work with a customer-centric team in an innovative company.

Responsibilities

1. Manage inbound and outbound calls in a timely manner, averaging 50-60 calls per day.
2. Follow approved standard operating procedures (SOPs) to update and provide necessary information to resolve denied claims.
3. Continuously evaluate current policies and SOPs and give recommendations for process improvements.
4. Handle sensitive information in a confidential manner.
5. Read and understand explanations of benefits or correspondence.
6. Accurately document all accounts, ensuring guidelines and regulations are followed.
7. Communicate via telephone with physicians, insurance companies, and patients.
8. Utilize tools to verify eligibility, claim status, and obtain billing information.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of work experience required.
• Previous call center and customer service experience strongly preferred.
• Previous medical experience strongly preferred.
• Strong phone and verbal communication skills, along with active listening skills, preferred.
• Ability to meet deadlines and exercise critical thinking skills preferred.

Remote Work

Dedicated environment to perform duties without interference; structured with scheduled lunch and breaks.
Ability to manage time and tasks independently while maintaining productivity.

Technical Requirements

• Internet download speed of at least 50 Mbps.
• No satellite internet.
• Ability to connect equipment to router/modem via Ethernet cable; Wi-Fi, mobile routers, or hotspots with Ethernet ports are not permitted.

Why Join Labcorp?

• Work from home opportunity.
• Generous paid time off.
• Medical, Vision, and Dental Insurance options.
• Flexible Spending Accounts.
• 401(k) and Employee Stock Purchase plans.
• No charge for lab testing.
• Fitness Reimbursement Program.
• Many additional incentives.

Application Deadline: 5/11/2025

Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

Pay Range: $15.25 - $16.00 per hour (state minimum wages apply if higher)

Employment offers will be based on skills, experience, applicable degrees/certifications, internal equity, and market data.

Benefits

Employees scheduled to work 20+ hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO or FTO, Tuition Reimbursement, and Employee Stock Purchase Plan. Part-time and casual employees working less than 20 hours are eligible for the 401(k) plan only. For more details, click here.

Equal Opportunity Employer

Labcorp is committed to diversity and inclusion and does not tolerate discrimination or harassment. Employment decisions are based on qualifications and merit, regardless of race, religion, gender, or other protected characteristics. Qualified applicants will be considered regardless of arrest or conviction records.

Accessibility

If you need assistance or accommodations during the application process, please visit our accessibility site or contact us at Labcorp Accessibility. For information on data collection and privacy, see our Privacy Statement.