Cust Svc Support Rep- Client Billing (WFH)

Laboratory Corporation; Burlington (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Client Customer Service Support Representative to enhance the customer experience. This role involves managing calls, providing product education, and ensuring client needs are met efficiently. The ideal candidate will thrive in a customer-centric environment and be motivated to improve processes. With a focus on teamwork and engagement, this position offers a chance to make a meaningful impact in the healthcare sector. Join a dedicated team that values learning and offers opportunities for growth, all while working from the comfort of your home.

Benefits

Generous paid time off

Medical, Vision and Dental Insurance Options

Flexible Spending Accounts

401k and Employee Stock Purchase plans

No Charge Lab Testing

Fitness Reimbursement Program

Qualifications

• Minimum one year work experience required, preferably in call center.
• Strong phone and verbal communication skills along with active listening.

Responsibilities

• Manage inbound and outbound calls, averaging 50-60 calls per day.
• Document all accounts ensuring guidelines and regulations are followed.

Skills

Customer Service

Communication Skills

Active Listening

Critical Thinking

Education

High School Diploma or equivalent

Tools

Internet Connectivity

Job description

Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp's Revenue Cycle Management Division (RCM) is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!

Job Description

This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

RESPONSIBILITIES

1. Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
2. Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
3. Continuous evaluation of current policies and SOP’s and give recommendations for process improvements
4. Handle sensitive information in a confidential manner
5. Reading and understanding of explanation of benefits or correspondence
6. Accurately document all accounts ensuring guidelines and regulations are followed
7. Communicate via telephone with a physician, insurance company and patients
8. Utilize tools to verify eligibility, claim status and/or to obtain better billing information

Qualifications:

1. High School Diploma or equivalent required
2. Minimum one year work experience required
3. Previous call center and customer service experience strongly preferred
4. Previous medical experience strongly preferred
5. Strong phone and verbal communication skills along with active listening skills preferred
6. Ability to meet deadlines and exercise critical thinking skills preferred

REMOTE WORK:

1. Dedicated area to perform duties without interference; will be structured environment with designated lunch and break scheduled.
2. Ability to manage time and tasks independently while maintaining productivity

Technical Requirements

1. Internet download speed of at least 50 megabytes per second
2. No satellite internet
3. Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.

Why should I become a Customer Service Support Representative at Labcorp?

1. Work from home opportunity!
2. Generous paid time off!
3. Medical, Vision and Dental Insurance Options!
4. Flexible Spending Accounts!
5. 401k and Employee Stock Purchase plans!
6. No Charge Lab Testing!
7. Fitness Reimbursement Program!
8. And many more incentives!

Application Window closes: 4/14/2025

Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

Pay Range: $15.25 Hour - $16.00 Hour (State minimum wages apply if higher)

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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