Cust Service/Data Entry Coordinator

PSA International; York (York County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) matching

Casual dress environment

Full benefits

Job summary

PSA BDP, part of the PSA Group, seeks a Documentation Coordinator in York, PA to support international shipping documentation. You will retrieve, audit, and file trade docs, ensuring accuracy and compliance for staff and clients.

The role emphasizes timely communication and meticulous record-keeping within a fast-paced office environment. Requirements include a high school diploma and at least 1 year in a customer service role, with strong organizational, communication, and teamwork skills.

Qualifications

• Requires a high school diploma or GED.
• At least 1 year of work experience in a customer service function.
• Strong communication, organization, and attention to detail skills.
• Ability to learn and use various computer programs.

Responsibilities

• Provide general support for international shipping documentation.
• Maintain accurate, timely, and compliant documentation per customer and government requirements.
• Perform final accuracy checks on documentation and update procedures for each account.
• Document and update work processes related to each customer account.
• Maintain regular communication with office staff to resolve documentation obstacles.

Skills

Customer service

Communication skills

Organization

Attention to detail

Team leadership

Computer literacy

Education

High School Diploma/GED

Tools

Office software

Job description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Description

The Documentation Coordinator will provide general support functions of international shipping documentation for our staff and clients. This process includes documentation retrieval, communication status reporting, auditing, and filing of international trade transactions.

Responsibilities

• Ensure that all communications are completed neatly, professionally, accurately, and error-free, with all current information in proper order and within corporate standards for timeliness.
• Ensure all documentation is within compliance to customer and government requirements/special instructions.
• Complete final inspection for accuracy of documentation received, ensuring that all charges and fields are correct and inclusive according to account coordinator’s instructions.
• Document, maintain and update work processes/procedures as they relate to each customer account.
• Keep regular communication with office personnel on obstacles preventing timely processing of documentation.

Job Requirements

• A High School Diploma/GED is required.
• Candidate must have at least one (1) year of work experience in a customer service function.
• Previous experience working in an office environment is strongly desired.
• Must be able to work in a fast paced environment.
• Good communication and organization skills and a strong attention to detail are required.
• The ability to work on a team and leadership experience is strongly desired.
• Candidate should have the ability to learn various computer programs.

Please note: There is no relocation or immigration assistance associated with this opening.

Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.