Cust Serv Res Spec I - Communications Division

Harris Central Appraisal District; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Harris Central Appraisal District is seeking an entry-level assistant to provide basic information to property owners via email and phone. This role requires professionalism, courtesy and patience while adhering to district policies.

You will respond to inquiries, research records in HCAD systems, and communicate tax-code guidance clearly. Strong written and verbal communication, attention to deadlines, and knowledge of the Public Information Act are essential.

Qualifications

• High school diploma or equivalent required; college credits preferred.
• 2 years of related work experience; knowledge of tax rules helpful.
• Ability to research and verify information using district systems.

Responsibilities

• Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner.
• Provide assistance by receiving and responding to emails and chats, making phone calls; handling written and verbal correspondence.
• Handle adverse situations and upset property owners to provide appropriate solutions within tax code boundaries.
• Provide accurate, clear information on HCAD policies, procedures and tax laws.
• Operate the PC with HCAD systems to research, retrieve and verify records for inquiries.
• Deliver communication regarding tax laws and deadlines; stay updated on changes.
• Handle special projects and tasks as assigned; manage time effectively.

Skills

Communication skills

Email & chat support

Research skills

Time management

Education

High School Diploma or equivalent

Two years of college or equivalent experience

Tools

Windows operating system

HCAD records system

Job description

Join an organization that values it's community and employees!The purpose of this entry-level position is to provide basic assistant and information to property owners both in writing, primarily through email, and verbally. This position must maintain a high level of professionalism, courtesy and patience to present the district in the best light possible. This role will have a working knowledge of the district's policies and procedures and extensive knowledge of the Public Information Act laws regulating the District. This position will provide basic assistance and information to property owners both in writing, primarily through email and verbally with regular supervision.EDUCATION/POSITION SPECIFIC REQUIREMENTS & WORK EXPERIENCEEDUCATION REQUIREMENTS• High School Diploma or equivalent• Two (2) years of college or equivalent experience preferred.WORK EXPERIENCE• 2 years of related work experienceNote: Must successfully complete and pass TDLR courses 101, 102, and 7 within two years of employment.JOB RESPONSIBILITIESGeneral Responsibilities (Broad responsibilities that are consistent across job families)• Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner.• Provide assistance to the general public and HCAD employees by receiving and responding to emails and chats, making phone calls; handling and tracking written and verbal correspondence.• Handle adverse situations and upset property owners to provide appropriate solutions and alternatives to ensure resolution within the boundaries of the tax code.• Provide accurate, valid, and complete information clearly and concisely utilizing the appropriate tone and right methods and tools.• Operate a PC with HCAD’s various computer systems in order to research, retrieve and verify HCAD records to verify or convey such information to the public in response to inquiries.• Deliver effective and factual communication regarding HCAD policies, procedures and property tax laws affecting the property owner, HCAD and taxing units served.• Maintain current knowledge of new and revised tax laws and proper tax codes and important deadlines for action.• Handle special projects as assigned by researching and presenting information.• Perform other duties as assigned.Position Specific Responsibilities (Division specific responsibilities)COMMUNICATIONS• Act as liaison to the Chief Appraiser by performing detailed research and finding resolution to problem accounts relating to account errors.• Compose general correspondence and memoranda.• Exercise proof reading skills.POSITION QUALIFICATIONS & REQUIREMENTSKNOWLEDGE:• HCAD practices and policy• Texas Property Tax Code• Social Media best practices for business• Windows operating system• Correct grammar, spelling and usageWORKING CONDITIONSPositions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting.PHYSICAL & MENTAL REQUIREMENTSPositions in this class typically require repetitive motions, walking, talking and hearing. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps. Must be able to lift up to 50-pound file boxes. The position requires considerable concentration, creativity and ability to manage time effectively. The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload. Requires the ability to ask questions that will bring forth the information needed to make sound decisions.Equal Opportunity EmployerThe Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic,including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.