Cushioning TSR Field rep

Sealed Air Corporation; Duncan (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Sealed Air in Duncan, SC is seeking a Cushioning Technical Service Representative to join our field team. You will install and support packaging systems, train operators, and troubleshoot equipment at customer sites while delivering high‑quality service and product care solutions.

You will build strong customer relationships, identify improvement opportunities, prepare quotes, and collaborate with Sales to meet annual forecasts in the Protective business.

Qualifications

• Experience with mechanical troubleshooting of packaging equipment.
• Ability to read and interpret technical drawings and troubleshooting charts.
• Knowledge of packaging systems, materials, equipment, and processes.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience using CRM systems and service documentation tools for account/inventory/issues.
• Strong consultative selling, account development, negotiation, and presentation skills.
• Strong customer relationship-building and problem-solving abilities.
• Excellent communication, organization, and time management skills with the ability to travel daily and occasionally overnight.

Responsibilities

• Install and support packaging systems at customer locations, train operators, and address equipment/safety questions.
• Troubleshoot and maintain packaging equipment, repair breakdowns, and identify potential improvements.
• Build technical expertise across Sealed Air products and programs and communicate their value to end users.
• Develop trusted customer relationships, understand needs, and encourage upgrades.
• Identify and develop sales opportunities within existing accounts with the sales team.
• Prepare customer quotations and support opportunities contributing to sales growth.
• Manage service and administrative activities including CRM, inventory, and travel reports.
• Collaborate with Customer Service, Packaging Application Center, Sales, and internal partners to resolve needs.

Skills

Mechanical troubleshooting

Reading technical drawings

Packaging systems knowledge

Microsoft Office

CRM systems

Consultative selling

Customer relationships

Communication skills

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

What will you do as a Cushioning Technical Service Representative at Sealed Air?

As a Cushioning Technical Service Representative, you’ll work closely with sales teams to provide technical service, support packaging systems, and grow and promote Sealed Air solutions with customers. You’ll provide technical and engineering support across a designated region while building strong relationships with new and existing customers. You’ll consult with customers on packaging materials, equipment, and processes, helping them identify solutions that meet their needs. You’ll also contribute to achieving the annual sales forecast for the Protective business within your territory.

Responsibilities

• Install and support packaging systems at customer locations, train operators on packaging processes, system capabilities, and safety procedures, and address equipment, health, safety, and environmental questions.
• Troubleshoot and maintain packaging equipment, repair breakdowns, proactively identify potential issues, and recommend improvements to policies and procedures while maintaining high-quality service standards.
• Build technical expertise across Sealed Air’s Product Care Solutions, products, and programs and clearly communicate their value to end users.
• Develop trusted customer relationships by understanding customer needs and challenges, providing consultative support, encouraging upgrades, and staying informed on competitor information and industry trends.
• Identify and develop sales opportunities within existing accounts in partnership with the sales team, including service agreements, spare parts, products, equipment, applications, and upgrades.
• Prepare customer quotations and support opportunities that contribute to sales growth and the Protective business forecast within the designated territory.
• Manage service and administrative activities, including CRM documentation, inventory and problem tracking, travel and expense reports, and other required documentation.
• Collaborate across teams with Customer Service, Packaging Application Center, Sales, and other internal partners to resolve customer needs, support smooth order processing, and champion organizational priorities.

Qualifications

• Strong mechanical and equipment troubleshooting skills.
• Ability to read and interpret technical drawings and troubleshooting charts.
• Knowledge of packaging systems, materials, equipment, and processes.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to use CRM systems and service documentation tools for account, inventory, and issue tracking.
• Strong consultative selling, account development, negotiation, and presentation skills.
• Strong customer relationship-building and problem-solving skills, with the ability to influence decision-making and develop trusted customer partnerships.
• Strong communication, organization, time management, and prioritization skills, with the ability to work independently, collaborate across teams, and travel daily with occasional overnight travel.

Requisition id: 56847

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

• Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [e-mail].