Curbside Server

Ruth's Chris Steak House; Wilmington (NC); On-site; USD 17,000 - 28,000; Full time

Job summary

Ruth's Chris Steak House in Wilmington, NC is seeking friendly Front of House team members to join our curbside and service staff. We expect you to report to work as scheduled, wear the correct uniform, and uphold hygiene and cleanliness standards while delivering guest-focused service.

As a FOH team member, you will take and record orders, answer questions, provide recommendations, process payments, and ensure orders are delivered curbside on time. Nights, weekends and holidays are required.

Qualifications

• Minimum of 2 years server experience.
• Ability to take orders and process payments.
• Strong guest service and upselling skills.

Responsibilities

• Answer curbside phone calls and answer guest questions.
• Take and record food and beverage orders.
• Process orders and payments; ensure timely curbside delivery.
• Work nights, weekends and holidays.
• Maintain cleanliness and uniform standards.

Skills

Server experience

Customer service

Job description

All FOH positions are expected to report to work as indicated on the work schedule, be in correct uniform, practice positive personal hygiene and cleanliness habits during all work shifts. Each position will obtain their station assignment at the beginning of the shift and perform all opening and closing duties as needed and directed by the Manager on Duty. Practicing teamwork by assisting fellow team members will be expected to enhance our guests’ dining experience and team members must communicate any and all guest issues to the Manager on Duty should our guests express any dissatisfaction with their dining experience. It is essential for FOH team members to perform all duties and maintain knowledge of all standards and procedures as stated in each individual position’s RCSH Employee Training Packet.

Duties and Expectations:

• Answering Curbside phone immediately, makes suggestions and answers questions regarding food, beverages
• Practices salesmanship to enhance the experience
• Uses guests’ names regularly throughout the calls and when they pick-up their order
• Takes and records food and beverage orders from guests
• Processes guests’ orders, using the computer terminal. Ensures all items are rung on the computer properly.
• Processes payment for each guest
• Ensures that all food and beverages are delivered to the guest curbside in a timely manner.
• Nights, weekends, and holidays are required
• Minimum of 2 years server experience required

Job Types:

• Full-time, Part-time

We are a franchise group of nine Ruth's Chris Steak Houses. We have locations in North Carolina, Maryland and New Jersey. We are looking for team members that will deliver plus one service to our guests!