CUNY Office Assistant, Level 1 (Provisional) Center for Excellence in Teaching and Learning (CETL)

The City University of New York; New York (NY); Vor Ort; USD 37.000 - 41.000; Vollzeit

Zusammenfassung

The City University of New York, Queensborough Community College, seeks an Office Assistant to provide front-line support, perform routine clerical tasks, and assist with data entry, documentation, and event coordination. You will greet staff and visitors, manage calendars, and aid in daily office operations within CETL and the Office of Assessment.

Minimum qualifications include a high school diploma and two years of general office experience; proficiency with Microsoft Office, SharePoint, and

Qualifikationen

• Four-year high school diploma or its educational equivalent.
• Two years of general office work experience; or two years full-time plus 30 college credits.
• May include an associate degree or 60 college credits; passage of Work Experience Test optional.

Aufgaben

• Greet and assist faculty, staff, students, and visitors in person, by telephone, and via electronic channels.
• Receive, review, sort, and distribute incoming correspondence and documents.
• Provide administrative support like calendar maintenance, mailing lists, and filing systems.
• Enter and maintain information in institutional systems (CUNYfirst, Teams).
• Maintain confidentiality per policies; assist with scheduling events and room reservations.
• Prepare reports, support scheduling and event coordination, assist with purchases and inventory.

Kenntnisse

Organizational skills

Customer service

Proofreading

Administrative support

Ausbildung

High school diploma or equivalent

Associate degree or 60 college credits

Work experience 2 years alternative

Tools

Microsoft Office

SharePoint

Zoom

Database systems

Jobbeschreibung

Duties

GENERAL DUTIES

Assignment Level 1, 2 and 3 - Under supervision, performs office or secretarial work in various units, following relevant departmental, College, and University procedures. Typical duties are outlined below:

• Types and prints materials such as letters, memoranda, forms, purchase orders and vouchers, using typewriter/word processor/personal computers and all peripheral equipment.
• Proofreads typed material for accuracy, correcting errors as necessary.
• Uses commercial office software packages in typing, data entry, filing, updating files, and preparing various reports.
• Collects information or data from various sources; files and retrieves books, documents and/or data as needed. Updates existing files.
• Creates filing systems.
• Maintains departmental records; keeps separate confidential records when instructed.
• Retrieves and formats computerized data.
• With proper training, may take dictation and transcribe notes (written or recorded).
• Prepares and proposes various forms, e.g., financial aid applications, personnel papers and other college forms.

Communications and Customer Service

• Provides information, as directed, to faculty, students, employees, and the general public.
• Responds to routine inquires regarding departmental affairs.
• Answers telephone calls; screens incoming calls and forwards/refers calls; assists in maintaining up-to-date mailing and telephone directories.
• Provides receptionist services; sets up appointments; keeps calendars; refers students, faculty, other CUNY employees and general public to proper areas or persons.
• Furnishes information on the department’s rules and regulations, when authorized.
• Assists with arrangements for special events (e.g., conferences, reservations of rooms, travel arrangements, catering services, informing the relevant departments/units, etc.)
• Interviews and supervises College Assistants, College Work Study Students, Student Aides, Summer Interns, Volunteers, etc.
• Assists in training new employees in various office duties/use of office machines.
• Communicates with other academic or administrative departments or outside agencies to expedite the processing of work.

Transaction Processing

• Prepares routine reports, including drafts, using information received from various sources.
• Receives and processes financial transactions following prescribed procedures (e.g., tuition payments, library fines).
• Processes purchase orders and supply orders; verifies deliveries.
• Verifies inventory and supplies reports on request.
• Completes Time & Leave calculations and keeps up-to-date records.
• Assists supervisors in specialized office functions, e.g., fingerprinting, I-9, reference and background checking, unemployment insurance.
• Calculates payroll figures; verifies amounts on financial forms; prepares deposit records; refunds authorizations, and similar documents; keeps related records.
• Makes routine petty cash purchases and disbursements, and maintains petty cash account; keeps necessary records.
• Receives mail for the unit/department/college and distributes it among the proper persons; may sort mail per instructions.
• Prepare the department/unit/college mailings within or outside CUNY, arranging special mail services when authorized.
• Duplicates, collates and distributes materials. Coordinates the work of others to produce and distribute materials; confers with printing department and mailroom personnel as needed.
• Assists in preparing and distributing materials such as recruitment documents.
• Assists in registration activities within the department or as assigned; when authorized, processes drop/add and over tally requests for course registration.

Other

• Performs routine upkeep of office machines, e.g., photocopier, typewriter, computer terminals, printers, fax machines.
• May serve on committees when authorized.

Assignment Level 4

Under supervision, performs moderately complex office or secretarial work in various units of CUNY. Perform tasks at assignment Level I, at a more complex or responsibility level or with significant expertise and masterly performance.

• May serve as secretary to an executive or to a small group of professional, managerial, or technical personnel.
• Organizes, supervises and coordinates the workload of a moderately complex office, including the supervision of full and part-time office support staff.
• Initiates administrative procedures on behalf of the department.
• Administers a specialized area, requiring unique training and/or experience within a large office.
• Interviews and recommends full and part-time office support staff, including College Assistants and CUNY Office Assistants in Level 1.
• Prepares and compiles complex reports, including simple research and analysis.
• With approval, makes improvements to department forms.
• Develops record-keeping systems.
• Trains office employees and others (as directed) in routine office duties, rules, procedures, etc. and related matters.

Levels 1, 2 and 3 are contractual pay steps based on length of employment. Employees are not given additional responsibilities when moving from Level 1 to Level 2 or from Level 2 to Level 3. However, Assignment Level 4 is an assignment level based on duties performed and is discretionary.

CONTRACT TITLE

CUNY Office Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Queensborough Community College of the City University of New York (CUNY) is a comprehensive college in Queens which offers over 40 associate degrees, certificates and continuing education programs. Queensborough Community College is dedicated to academic excellence and rigor and to providing an affordable, high-quality education to pre-college, college, and lifelong learners. Our faculty and staff are committed to the holistic development of today’s students in a nurturing and diverse environment that prepares them to be successful in a dynamic workforce. The College affirms its open admissions policy and its strong support of critical thinking, intellectual inquiry, global awareness, civic responsibility, and cultural and artistic appreciation. Visit https://www.qcc.cuny.edu to learn more.

Reporting To The Director Of The Center For Excellence In Teaching And Learning (CETL), The CUNY Office Assistant Will Be Expected To

• Greet and assist faculty, staff, students, and visitors in person, by telephone, and through electronic communication such as the website or other digital resources.
• Receive, review, sort, and distribute incoming correspondence, forms, reports, and other documents to appropriate staff members.
• Provide administrative support (e.g., calendar maintenance, mailing lists, databases, departmental records, filing systems, etc.) for CETL and the Office of Assessment in accordance with College and University procedures and record retention requirements.
• Enter, update, verify, and maintain information in CUNYfirst, Teams, and other institutional systems used to support departmental operations, faculty development programs, assessment initiatives, and student success efforts.
• Maintain confidentiality when handling faculty, staff, students, and departmental information in accordance with College and University policies.
• Assist with maintaining office inventories and process departmental purchases, stipend forms, and other personnel or operational records as required.
• Assist with scheduling departmental events including the reservation of venues, coordination of logistics, distribution of prepared materials, maintenance of participant registration and attendance records, and to provide on-site support as needed.
• Compile information from various sources and assist in preparing reports, summaries, spreadsheets, and other documents used for planning, assessment, accreditation, and reporting purposes.
• Perform related clerical, administrative, and operational duties as assigned.

CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.

Minimum Qualifications

Proof of meeting requirements 1 – 4 is needed before the close of a Civil Service Examination filing period. You may be asked to provide proof of meeting these requirements at any time between your application and the close of the filing period.

• A four-year high school diploma or its educational equivalent
• Two (2) years of experience performing general office work, which may be met by one of the following:
• Two (2) years of satisfactory, full-time experience performing general office work; or
• One (1) year of satisfactory, full-time experience performing general office work and 30 semester credits from an accredited college or university; or
• An associate’s degree or 60 college credits from an accredited college or university.
• Passage of a qualifying Work Experience Test.
• English Language Proficiency . All candidates must be able to speak, read, write, and comprehend the English Language. English proficiency will be evaluated at the time of interview.

CUNY considers full-time work to be at least 35 hours per week. Part-time experience of at least 20 hours per week may be prorated by half and credited instead of, but not in addition to, full-time experience during the same period (e.g., two month’s related work experience at 20-34 hours per week equate to one month’s full-time related work experience.) Part-time experience of fewer than 20 hours per week will NOT be credited at all.

The high school diploma or its educational equivalent must be approved by a State's Department of Education or a recognized accrediting organization. The college or university must be accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

Other Qualifications

PREFERRED QUALIFICATIONS

• Experience providing administrative support in a professional office environment.
• Experience working in a higher education environment.
• Proficiency using Microsoft Office Suite (e.g., Outlook, Forms, OneDrive, Excel, Word, Teams, etc.), SharePoint, Zoom, and database or record management systems.
• Experience coordinating events, workshops, meetings, or training programs.
• Strong organizational, customer service, written communication, and proofreading skills.
• Experience managing websites, online forms, digital communication, or content management systems.
• Experience interacting with diverse populations.

Compensation

• New Hire Salary: $36,700

Incumbent Salary: $41,472

• This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

Benefits

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

Job ID: 32989

Location: Queensborough CC

Job Type: Full-Time

November 4, 2026.