CUNY Beyond Manager, Data and Operations

Research-Foundation-Cun; New York (NY); Hybrid; USD 91,000 - 99,000; Full time

Benefits offered by this job

Hybrid work schedule

RFCUNY Benefits

Job summary

Research Foundation of The City University of New York (RFCUNY) seeks a Manager for Data and Operations at Kingsborough Community College to lead CUNY Beyond implementation. You will design data systems, develop pipelines, and create dashboards to monitor progress and outcomes across the college.

The role emphasizes cross-functional collaboration, data-driven decision making, and continuous program improvement with hybrid in-person and remote work arrangements.

Qualifications

• Bachelor's degree and 2–4 years of experience conceiving and implementing data collection, monitoring, and reporting strategies.
• Experience developing, managing and improving programs or processes within complex work environments.
• Superb verbal and interpersonal communication skills to work with diverse stakeholders.
• Ability to manage multiple projects simultaneously with a focus on continuous improvement.
• Ability to analyze data and draw actionable insights for decision making.

Responsibilities

• Process Creation, Management and Improvement: analyze workflows and launch new processes to fill gaps and improve efficiency.
• Data Collection, Analysis, Display and Reporting: build dashboards and monitor metrics for continuous improvement.
• Cross-Functional Collaboration: work with college stakeholders, CUNY Central Office and external partners.
• Other: perform special projects and other duties as needed.

Skills

Verbal communication

Data analysis

Process improvement

Cross-functional collaboration

Project management

Education

Bachelor's degree

Tools

Airtable

CRMs

LMSs

Data visualizations

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.We are pleased that you are interested in exploring opportunities to join RFCUNY.Primary Location:KINGSBOROUGH C. C.Bargaining Unit:NoKingsborough Community College (KCC), founded in 1963, is a community college located in Manhattan Beach, Brooklyn, and one of 25 institutions within the City University of New York (CUNY) system. KCC is committed to its mission of providing access to high-quality educational opportunities for a diverse population, both in career-related fields and in the liberal arts and sciences, to promoting student learning and development, and to strengthening and serving local communities. The college enrolls approximately 20,000 degree, dual enrollment (high school students taking college coursework) and continuing education students each year, including 7,000 students working to earn an associate degree, supported by 1500 full and part-time faculty and staff.In 2025, CUNY launched CUNY Beyond, a university‑wide transformation initiative designed to embed career readiness into every aspect of the undergraduate experience. The initiative ensures that all CUNY students gain the knowledge, skills, applied experiences, and employer connections needed to successfully transition into fulfilling, well‑paying careers. Through comprehensive career exploration, skills development, and direct industry engagement, CUNY Beyond aims to elevate student success and expand economic mobility across all undergraduate campuses.The Manager for Data and Operations is a key member of the team that will lead CUNY Beyond at KCC. They will report to the Assistant Vice President for Careers and Industry Partnerships.General DescriptionThe Manager for Data and Operations will support the implementation of CUNY Beyond at Kingsborough. The role is fundamental to the success of CUNY Beyond and will play a critical role on the team advancing this marquee effort. The focus of the role will include but is not limited to developing systems and processes to support the launch and scale of the project, and supporting on data collection, analysis and reportingDutiesProcess Creation, Management and ImprovementAnalyze current workflows and communication processesSuggest and then launch new processes to fill gaps and improve coordination, information flow, and efficiencySuggest technology to improve effectivenessHelp the college become more efficient and effectiveData Collection, Analysis, Display and ReportingTrack, measure, analyze, and report on CUNY Beyond's implementation and outcomes at the collegeBuild and maintain an integrated system of data sources, pipelines, and standard reports to support ongoing implementation, measurement and learningCreate dashboards to monitor progressMonitor performance metrics and provide actionable insights for continuous improvementPartner to configure student information systems, CRMs, and other tech platforms to reliably capture required data inputs and produce the outputs and outcomes to track and measure students' successAnalyze data and bring insights to leaders to improve decision makingImplement and continuously improve the college's data collection, management, sharing, and reporting practices in alignmentReportingCompile data for reporting, proposal creation and similar projectsHelp develop clear narratives based on data and evidenceCross-Functional Collaboration and Relationship DevelopmentWork with a wide range of stakeholders throughout the college, with CUNY Central Office, and external partnersCommunicate with different types of partners with deep attention to audienceDevelop guidance for different types of usersOtherPerform special projects and other duties as needed.Minimum QualificationsBachelor's Degree and at least two to four years of experience conceiving and implementing data collection, monitoring, and reporting strategies, preferably related to programs impacting education, workforce development, or business developmentExperience developing, managing and improving programs or processes within complex work environmentsSuperb verbal and interpersonal communication skills to work and interact effectively, collaboratively, and cooperatively with a diverse community of students, faculty, staff, and external constituents in a large organizationExperience managing multiple projects simultaneously and with a focus on continuous improvementAbility to think strategically and creatively and problem-solve to help KCC reach its goalsAbility to analyze data and then draw conclusionsAbility to work independently and collaboratively in a fast-paced and complex work environmentDemonstrated team-player mentality, willing to roll up sleeves and assist with all-hands-on-deck efforts as neededCommitment to KCC’s mission of promoting the equitable upward economic mobility of graduatesPreferred QualificationsExperience in education, workforce development, government, and/or social services is preferredFamiliarity with Airtable and data visualizationsExperience with CRMs, LMSs, and/or student support technology applicationsPhysical RequirementsThis position is located in a professional office environment and is currently hybrid, working in person 4 days and remotely 1 day per week.While performing these duties, the employee is required to perform physical activities such as, but not limited to, lifting items (up to 20 pounds), bending, reaching, sitting for prolonged periods of time.Reasonable accommodations will be made for employees with disabilities or other needs per RFCUNY.Pay Range:Minimum - Maximum: $90,838 - $98,995RFCUNY BenefitsEqual Employment Opportunity StatementThe Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.