Culture & Employee Experience Director

Triple-S; San Juan (PR); On-site; USD 140,000 - 210,000; Full time

Job summary

Triple-S is seeking a senior leader to drive culture and the employee experience strategy across the Puerto Rico organization. You will translate enterprise values and leadership expectations into practical actions that foster connection, accountability, belonging, alignment, and performance.

The role partners with HR, COEs, and leaders to execute enterprise-wide strategies, serving as the local liaison to ensure adoption, alignment, and execution while adapting initiatives to our workforce and

Qualifications

• Bachelor's degree in Human Resources, Industrial-Organizational Psychology, Organizational Development, Business Administration, or related field required; master's preferred.
• SHRM-SCP, SPHR, OD Certification, Change Management or related credential preferred.

Responsibilities

• Lead and advance culture and employee experience agenda aligned with enterprise values and leadership expectations.
• Assess organizational culture and employee experience to identify opportunities and translate insights into priorities and actions.
• Synthesize employee insights into priorities and recommendations and partner with HRBP, COEs and leaders to drive accountability and success.
• Connect culture priorities across the organization and embed them into talent practices, communications, recognition, and core initiatives.

Skills

Customer Delight

Talent Development

Financial & Business Acumen

One Company Mindset

Data Driven Insights

Education

Master's Degree: HR/IO Psychology

Bachelor's Degree: HR/IO Psychology

Job description

At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.

When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.

Job Summary

Leads the company culture and employee experience strategy and agenda, translating enterprise values, leadership expectations, employee insights, and business priorities into practical actions that provide the conditions for connection, accountability, belonging, alignment, and performance. Partners effectively with business leaders and functions, supports corporate programs as the local liaison, and serves as an active connecting partner to ensure effective adoption, alignment, and execution of enterprise-wide strategies.

Essential Functions

• Lead and advance the company’s culture and employee experience agenda, ensuring alignment with enterprise values, leadership expectations, employee needs, and business priorities.
• Assess organizational culture and the employee experience to identify opportunities and moments that matter, translating insights into clear behavioral expectations, leadership practices, ways of working, and meaningful experiences across the employee lifecycle.
• Lead the employee listening strategy and governance framework, integrating engagement and pulse surveys, focus groups, lifecycle feedback, and other listening channels to generate actionable insights and strengthen the overall employee experience.
• Synthesize quantitative and qualitative employee experience insights into actionable priorities and recommendations, collaborating with HR Business Partners, COEs, and leaders to identify appropriate actions, accountability measures, and success indicators.
• Connect and integrate culture and employee experience priorities across the organization, partnering with HR Business Partners, COEs, Communications, business leaders, and other functions to embed them into talent practices, communications, recognition, organizational initiatives, workplace experiences, and community-impact programs.
• Serve as the local liaison for corporate culture and employee experience programs, including engagement, recognition, and enterprise initiatives, ensuring alignment with corporate standards while adapting implementation to local workforce and business needs.
• Partner across functions to shape and support the employee experience dimension of corporate and organizational initiatives, strengthening employee communication, connection, adoption, and sustained integration.
• Equip HR Business Partners and leaders with culture and employee experience insights and recommendations, identifying actions that strengthen trust, connection, accountability, inclusion, service, and performance.
• Establish and mobilize networks of culture champions, leaders, and cross-functional partners to reinforce desired behaviors, strengthen employee connection and belonging, and accelerate adoption of culture and employee experience priorities.
• Establish the culture and employee experience measurement framework, integrating employee sentiment, experience indicators, participation, behavioral measures, and business outcomes to identify risks, evaluate impact, inform investment decisions, and recommend the expansion, redesign, or discontinuation of initiatives.
• Provide strategic and operational stewardship of the function, including strategy and resource planning, budget management, vendor and platform governance, resource allocation, and team or project leadership in alignment with company priorities and controls.

EDUCATION

• Master's Degree in Human Resources or Industrial and Organizational Psychology
• Bachelor's Degree in Human Resources or Industrial and Organizational Psychology

Experience

• Bachelor's degree in Human Resources, Industrial-Organizational Psychology, Organizational Development, Business Administration, or a related field required; master's degree preferred. Minimum 10 years of progressive experience in culture, employee engagement, organizational development, employee experience, workforce listening, or a related HR discipline, including advising senior leaders.
• SHRM-SCP, SPHR, OD Certification, Change Management or a relevant organizational development, assessment, or employee‑experience credential preferred.

COMPETENCIES

• Customer Delight
• Develops Talent
• Financial & Business Acumen
• One Company Mindset
• Data Driven Insights

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.

We encourage Veterans and Disabled to Apply.