Client Growth Executive

Triple-S; Bayamón (PR); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Triple-S Health is seeking a Field Owner to grow patient uptake across an assigned territory, building strong physician, employer, broker, municipal, and community partnerships for SALUS clinics and MiConsulta stations. You will support Medicare Annual/Open Enrollment and convert activities into first appointments, while driving commercial attribution through employer accounts and broker networks.

The role emphasizes territory targets, account lists, and a structured contact cadence, with a

Formación

• Three or more years of experience in business development, sales, healthcare outreach, client relations, physician relations, or community engagement.
• Healthcare industry experience preferred, especially with Medicare Advantage enrollment seasons or employer group engagement.

Responsabilidades

• Territory and account management with documented contact cadence for priority physicians, employers, brokers, and community partners.
• Execute SALUS field plan activities during Annual Enrollment Periods and coordinate with agents and brokers.
• Engage employers and brokers, arrange screening days and health assessments to drive attribution.
• Visit referring physician offices and manage scheduling questions and referrals.
• Complete warm handoffs to enrollments and drive re-engagement for attributed members nearing lookback window.
• Represent SALUS at health fairs, seminars, municipal programs and community events, including occasional evenings/weekends.
• Promote MiConsulta digital care stations and follow up on digital health encounters to convert to primary care.
• Maintain accurate records and report territory results and pipeline to the Manager on cadence.
• Comply with CMS marketing, HIPAA, and policy, coordinating materials through Manager and Marketing.

Educación

Bachelor's degree in Business Administration or Marketing

Descripción del empleo

At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.

When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.

Job Summary

Field owner of patient growth within an assigned territory, building the physician, employer, broker, municipal, and community relationships that produce new patients for the SALUS clinics, urgent care centers, and MiConsulta digital care stations. On the Medicare side, the Executive supports Triple-S Salud sales during the Annual and Open Enrollment Periods and converts enrollment activity into attributed patients with a completed first appointment. On the commercial side, the Executive works assigned employer accounts and broker relationships to schedule and deliver the preventive screening and health assessment activity that creates and maintains attribution. The position operates against defined territory targets, an assigned account list, and a documented contact cadence.

Essential Functions

• Territory and account management. Own an assigned territory and account list, maintaining a documented contact cadence with every priority physician practice, employer, broker, and community partner, and maintaining a working pipeline with stage, expected volume, and next action. (18%)
• Medicare field execution. Execute the assigned portion of the SALUS field plan for the Annual Enrollment Period and Open Enrollment Period, coordinating on the ground with Triple-S Salud agents and brokers and focusing effort on age-ins and in-catchment members without an established primary care relationship. (17%)
• Commercial employer and broker engagement. Manage assigned employer accounts, secure worksite access, and plan and staff screening days, health assessment campaigns, wellness and benefit fairs, and clinic open houses that create commercial attribution to SALUS. (17%)
• Physician and referral relations. Conduct regular visits to referring physician offices and specialty practices, serve as the day-to-day contact on access and scheduling questions, and identify referral leakage in the territory. (14%)
• Attribution conversion. Complete warm handoffs from enrollment and outreach activity to a scheduled first appointment, follow up until the appointment is kept, and drive re-engagement outreach for attributed members approaching the end of the lookback window. (10%)
• Community engagement. Represent SALUS at health fairs, educational seminars, municipal programs, professional associations, and community events, including occasional evening and weekend activity. (8%)
• Digital health. Promote adoption and utilization of MiConsulta digital care stations with employers, municipalities, and community partners, and follow up on digital health and urgent care encounters to convert them into established primary care relationships. (5%)
• Documentation and reporting. Maintain accurate and current account, contact, event, and activity records in the designated systems, and report territory results and pipeline to the Manager on the established cadence with explanation of variance against target. (5%)
• Compliance and brand standards. Conduct all activity in compliance with CMS marketing and communications requirements, HIPAA, beneficiary inducement rules, and organizational policy, referring all plan-specific enrollment discussions to licensed, appointed agents, and coordinating external materials through the Manager and Corporate Marketing. (4%)
• Perform other duties and special projects as assigned. (2%)

EDUCATION

• Bachelor's Degree in Business Administration or Marketing

Experience

• Bachelor’s degree in Business Administration, Marketing, Communications, Public Relations, Health Administration, or a related field, required.
• Three (3) or more years of experience in business development, sales, healthcare outreach, client relations, physician relations, or community engagement required.
• Healthcare industry experience strongly preferred. Experience with Medicare Advantage enrollment seasons or employer group engagement preferred.
• Valid Puerto Rico driver’s license. Health insurance producer license preferred, not required.

COMPETENCIES

• Action Oriented
• Collaborates
• Customer Delight (Employee)
• Instills Trust
• Manages Ambiguity

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.

We encourage Veterans and Disabled to Apply.