Culinary Field Trainer & Standards Coach

Hana Brands; Charlotte, Northern (NC, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Hana Brands is seeking a Culinary Support Specialist to provide hands-on field support during the first 60 days of new kiosk openings, guiding franchisees and store teams through opening, culinary training, and early stabilization.

This role requires extensive travel and reports to the Manager, Culinary Standards & Support, ensuring every new location is opened, trained, and stabilized to Signature Sushi standards across COFO and COCO operations.

Qualifications

• Minimum of 2 years of sushi experience.
• Minimum of 2 years of experience in foodservice, retail food operations, or culinary production.
• Experience training others in a store or field environment preferred.
• Strong understanding of food quality, consistency, presentation, and standards execution.
• Ability to work independently in fast-changing field environments.
• Strong coaching, communication, and problem-solving skills.
• Strong organizational skills and follow-through.
• Ability to uphold standards while working hands-on in store operations.
• Valid driver’s license; travel is required, including extended assignments of 4 to 6 weeks at a time.

Responsibilities

• Provide hands-on culinary and operational support during the first 60 days of new COFO and COCO kiosk openings
• Support locations where a franchisee is not yet in place or where staffing gaps require temporary field coverage
• Deliver opening and early post-opening culinary training to store teams
• Reinforce established culinary standards, Signature Sushi expectations, procedures, and one best way of working in the field
• Coach teams to execute products to the Signature Sushi standard, including quality, consistency, presentation, and readiness
• Support store teams in executing production, food safety, merchandising, and readiness standards
• Help stabilize new or understaffed locations until permanent ownership and staffing are in place
• Coach teams to follow documented processes rather than relying on individual preference or workarounds
• Identify operational, standards, or training gaps and communicate them to the Manager, Culinary Standards & Support
• Support the rollout of updated culinary standards, Signature Sushi tools, and training processes
• Maintain flexibility to respond quickly to changing opening priorities and business needs
• Help protect Area Managers, Trainers, and Franchise Business Partners from extended in-store production coverage during openings and staffing gaps
• Complete a structured Day 60 handoff to the Franchise Business Partner, transferring open items, training status, and standards observations to ensure a seamless transition of the partnership

Skills

Culinary standards execution

Hands-on coaching and training

Food safety and quality control

Adaptability

Communication

Problem solving

Organization and follow-through

Job description

Hana Brands is seeking a Culinary Support Specialist to provide hands-on field support during the first 60 days of new kiosk openings, guiding franchisees and store teams through opening, culinary training, and early stabilization.

This role requires extensive travel and reports to the Manager, Culinary Standards & Support, ensuring every new location is opened, trained, and stabilized to Signature Sushi standards across COFO and COCO operations.