Culinary Field Coach for New Store Openings

Hana Brands; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Hana Brands seeks a Culinary Support Specialist/ NSO Specialist to provide hands-on field support during the first 60 days of new kiosk openings, guiding franchisees and store teams through opening, culinary training, and early stabilization across COFO and COCO operations. On Day 61, a structured handoff transfers the partnership to the Franchise Business Partner.

This role is highly travel-intensive and reports to the Manager, Culinary Standards & Support.

Qualifications

• Minimum of 2 years of sushi experience.
• Minimum of 2 years of experience in foodservice, retail food operations, or culinary production.
• Experience training others in a store or field environment preferred.
• Strong understanding of food quality, consistency, presentation, and standards execution.
• Ability to work independently in fast-changing field environments.
• Strong coaching, communication, and problem-solving skills.
• Strong organizational skills and follow-through.
• Ability to uphold standards while working hands-on in store operations.
• Valid driver’s license; travel is required, including extended assignments of 4 to 6 weeks at a time.

Responsibilities

• Provide hands-on culinary and operational support during the first 60 days of new COFO and COCO kiosk openings.
• Support locations with no franchisee or staffing gaps; provide temporary field coverage.
• Deliver opening and early post-opening culinary training to store teams.
• Reinforce established culinary standards and Signature Sushi procedures.
• Coach teams to execute products to the Signature Sushi standard (quality, consistency, presentation).
• Support store teams in production, food safety, merchandising, and readiness standards.
• Help stabilize new or understaffed locations until permanent ownership and staffing is in place.
• Guide teams to follow documented processes rather than individual preferences.
• Identify gaps and communicate them to the Manager, Culinary Standards & Support.
• Support rollout of updated culinary standards, tools, and training processes.
• Maintain flexibility to respond to changing opening priorities and business needs.
• Protect Area Managers, Trainers, and Franchise Business Partners from extended in-store coverage.
• Complete a structured Day 60 handoff to ensure a seamless transition of the partnership.

Skills

Culinary standards execution

Hands-on coaching

Food safety

Adaptability

Communication

Problem solving

Organization

Job description

Hana Brands seeks a Culinary Support Specialist/ NSO Specialist to provide hands-on field support during the first 60 days of new kiosk openings, guiding franchisees and store teams through opening, culinary training, and early stabilization across COFO and COCO operations. On Day 61, a structured handoff transfers the partnership to the Franchise Business Partner.

This role is highly travel-intensive and reports to the Manager, Culinary Standards & Support.