Cube System Engineer

AutoStore System Inc.; Salem (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

HSA with company contribution

Generous PTO and holidays

Retirement 401(k) with company match

Job summary

AutoStore is seeking a Cube System Engineer to merge deep technical analysis, troubleshooting, and field engineering to support the validation program for the cube solution. This role requires on-site work, with travel to customer sites, and close collaboration with our Norway team.

Ideal candidates bring 3–7+ years in field/system engineering, strong diagnostic skills, and experience with data analysis tools like PowerBI. Bachelor's or Master’s in a technical field is preferred.

Qualifications

• 3–7+ years of experience in field engineering, technical support, or system engineering roles.
• ,
• Strong troubleshooting and diagnostic skills across hardware and software with a complex product.
• Willingness to travel regularly to customer sites and Norwegian offices.
• Experience with data analysis tools (PowerBI) and interpreting logs/metrics.

Responsibilities

• Partner with US validation partners and ensure high‑quality service through upgrades and monitoring.
• Analyze complex datasets and identify deviations with high priority partners.
• Conduct advanced root cause analysis on system failures and performance issues.
• Set up complex analyses using tools such as PowerBI.
• Perform on-site installation, commissioning, and maintenance of complex systems.
• Provide technical support during deployments and upgrades.
• Collaborate with partners, customers and internal teams for successful implementation and operation.
• Regular travel to customer sites is expected.

Skills

Troubleshooting

Field engineering

Data analysis

Education

Bachelor's/Master's in engineering or CS

Tools

PowerBI

Databricks

Job description

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space. AutoStore – moving things forward.

The Role

AutoStore is seeking a highly skilled engineer with strong analytical capabilities to serve as Cube System Engineer. In this role, you’ll merge deep technical analysis, troubleshooting, and problem-solving across the AutoStore technology suite with field engineering work to ensure the success of AutoStore’s new product validation program. At AutoStore you’ll become an expert in all aspects of the cube solution (software and hardware), solve our most complex challenges in production environments, and enable the firm to drive new product innovation faster.

Key Responsibilities

• Partner closely with our US validation partners, some of our most important partnerships.
• Ensure that they receive sterling service through upgrades and close monitoring.
• Align closely with them, with our supporting partners, and with other end-customers.
• Analyze complex datasets and identify/report deviations with our high priority validation partners.
• Perform rigorous analysis in close collaboration with the Cube Success team in Norway.
• Conduct advanced root cause analysis on system failures and performance issues.
• Analyze system logs, data sets, and diagnostic outputs to identify trends and anomalies.
• Set up complex analysis using tools as e.g., PowerBI.
• Field Operations & Support Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment.
• Diagnose and resolve system issues in the field, ensuring minimal customer downtime.
• Provide technical support during deployments, upgrades, and service interventions.
• Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation.
• Regular travel to customer sites is expected.

Key Qualifications

• 3–7+ years of experience in field engineering, technical support, or system engineering roles.
• Strong troubleshooting and diagnostic skills across hardware and software with a complex product.
• Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field.
• Willing to travel regularly to customer sites and to Norwegian offices.
• Technical Skills Experience with data analysis tools (e.g., PowerBI).
• Understanding of system architectures, networking, or control systems (depending on domain).
• Ability to interpret logs, telemetry, and performance metrics.
• Familiarity with monitoring tools and diagnostic platforms.
• Experience with Databricks preferred.

Core Competencies

• Analytical mindset with strong problem-solving abilities
• Ability to work independently in field environments while maintaining high quality standards
• Strong communication skills with the ability to explain complex technical concepts
• Adaptability and resilience in fast-paced, high-pressure situations
• Customer-focused approach with a proactive mindset

We Offer

AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

AutoStore, founded 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. We are a value driven organization, with our people being our most important asset. Lean, Bold, and Transparent manifest itself in everything we do, and are pushing borders to increase efficiency, safety and develop new products for our customers. AutoStore was born out of the great idea for storing goods like Rubik's Cube, instead of Dominos. We are now looking for talent that share our values and curiousity for new technology and development.