CUA 7 Case Management Supervisor

Northeast Treatment Centers; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Net Community Care, a division of Northeast Treatment Services, seeks a Case Manager Supervisor to lead and support a team of case managers. The role emphasizes coaching, mentoring, and professional development to improve services for children, youth, and families.

The supervisor ensures compliance with NCC policies and regulations, while maintaining unit operations and financial stewardship to meet program goals and fiscal guidelines. Reports to the CUA Case Management Director.

Qualifications

• EXPERIENCE: At least three years of supervisory experience in social work, preferably within child welfare.
• At least three years of direct social work experience, including at least one year at a full-performance level in child welfare.

Responsibilities

• Lead and support a team of case managers to enhance service quality.
• Ensure compliance with NCC policies and city, state, and federal regulations.
• Maintain operational and financial responsibility for the unit.

Skills

Supervisory experience

Social work experience

Child welfare experience

Education

Master's degree in social work

Job description

DIVISION: Net Community Care, Inc.

RELATES TO: CY&FS Staff, Financial & Administrative Services, Corporate Performance

EMPLOY STATUS: Full-time

FLSA STATUS: Exempt

Net Community Care is a division of Northeast Treatment Services (NET), a non-profit organization serving the Philadelphia region. As a designated Community Umbrella Agency (CUA) for the Department of Human Services, Net Community Care operates CUA1 and CUA7, providing comprehensive child welfare services focused on safety, permanency, and family well-being. Grounded in trauma-informed care and cultural humility, Net Community Care works to stabilize families, support youth development, and ensure children can grow in safe, nurturing, and permanent homes. The organization is committed to strengthening communities through collaboration, accountability, and continuous learning.

TITLE: Case Manager Supervisor

REPORTS TO: CUA Case Management Director

RELATES TO: CY&FS Staff, Financial & Administrative Services, Corporate Performance

Improvement; and representatives of outside agencies and funding organizations.

EMPLOY STATUS: Full-time

FLSA STATUS: Exempt

Summary

The CUA Case Management Supervisor leads and supports a team of case managers, placing strong emphasis on coaching, mentoring, and professional development to enhance the quality of services provided to children, youth, and families. This role ensures that case managers are equipped with the skills, resources, and guidance necessary to meet performance expectations, achieve compliance with Net Community Care (NCC) policies as well as city, state, and federal regulations, and uphold the organization’s mission. Case Management Supervisor is accountable for maintaining operational and financial responsibility for the unit, ensuring that resources are managed effectively and that expenditures align with program goals and fiscal guidelines. The Supervisor also fosters a collaborative environment, guiding staff in problem-solving, aligning practices with policies, and ensuring that all actions support positive outcomes for families, partner agencies, and community stakeholders to strengthen service delivery and promote accountability. Work is performed under the general supervision of the CUA Case Management Director.

Qualifications

EXPERIENCE:

• At least three years of supervisory experience in social work, preferably within child welfare.
• At least three years of direct social work experience, including at lest one year at a full-performance level in child welfare.

Education Requirement

Completion of a master's degree program in social work from an accredited college or university.

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of CYDS Director, the employee is required to walk, stand and sit; climb stairs, speak, read and write in Standard English, hear, reach with hands and arms, and have sight above being legally blind. Ability to communicate verbally in English. The employee is required to use hands to manipulate objects, tools, and controls.

Work Environment

Office setting is in a healthcare and child welfare serving facility which has business management functions as well as clinical program space. Attending meetings in community setting including families homes, schools and other community agencies is required.