CTS Student Technician (First-Year Position) Montserrat College of Art

Montserrat; Beverly (MA); Hybrid; USD 17,000 - 24,000; Part time

Job summary

Montserrat is seeking a CTS Student Technician to learn and hone useful technical skills while pursuing your degree at Montserrat. The role covers network infrastructure, managed computer deployment, printing and printer maintenance, software and hardware troubleshooting, and web development.

The pay is $15.00/hr for an estimated 5 hours per week during Spring '27. Prior skills are not required—on-the-job training will be provided.

Qualifications

• Good verbal and written communication skills.
• Customer service skills assisting students, faculty and staff with tech needs.
• Knowledge of, or a desire to learn and develop, technical troubleshooting theory.
• Self-motivation and a desire to keep technology on campus running smoothly.
• Ability to work in a team setting.
• Experience with macOS, Windows, and Adobe Creative Cloud a plus.

Responsibilities

• Assessing, troubleshooting, diagnosing, and resolving assigned tickets.
• Creating and assigning ticket requests received via walk-in, phone, or e-mail.
• Running software updates and installing software on clients' devices.
• Facilitating the loaning and return of technology to students, faculty, and staff.
• Addressing on-site requests for technology needs in classrooms or in print labs.
• Maintaining the cleanliness of technology in labs and classrooms.
• Following up printing needs throughout campus, such as refilling toner, ink, and paper as needed.
• Assisting fellow students and faculty with print needs.
• Print monitor rotation in the new Digital Print Center.
• Other tasks will be assigned as needed.

Skills

Communication

Customer service

Troubleshooting

Teamwork

macOS

Windows

Adobe CC

Job description

Department: CTS

Pay: $15.00/hr

Estimated hours per week: 5

Expected Duration of Job: Begin start Spring '27 semester.

Summary: A CTS Student Technician will learn and hone useful technical skills while obtaining their degree at Montserrat. The right candidate will find themselves learning the technical workings of the college, including, but not limited to, network infrastructure, managed computer deployment, printing and printer maintenance, computer software and hardware troubleshooting, and web development.

Prior skills in tech are not required, but an interest in it is. On-the-job training will be provided.

In this position, you'll gain technical experience that will benefit you greatly in your professional career.

Responsibilities and Duties:

• Assessing, troubleshooting, diagnosing, and resolving assigned tickets.
• Creating and assigning ticket requests received via walk-in, phone, or e-mail.
• Running software updates and installing software on clients' devices.
• Facilitating the loaning and return of technology to students, faculty, and staff.
• Addressing on-site requests for technology needs in classrooms or in print labs.
• Maintaining the cleanliness of technology in labs and classrooms.
• Following up printing needs throughout campus, such as refilling toner, ink, and paper as needed.
• Assisting fellow students and faculty with print needs.
• Print monitor rotation in the new Digital Print Center
• Other tasks will be assigned as needed.

Learning Outcomes:

• The student employee will be able to work independently and on a deadline
• The student employee will collaborate with others on various projects
• The student employee will communicate clearly and organize their thoughts so others can understand

Necessary Skills/Requirements:

• Good verbal and written communication skills.
• Customer Service Skills assisting students, faculty and staff with tech needs
• Knowledge of, or a desire to learn and develop, technical troubleshooting theory.
• Self-motivation and a desire to keep technology on campus running smoothly.
• Ability to work in a team setting.
• Experience with macOS, Windows, and Adobe Creative Cloud a plus

Working Conditions/Physical Demands:Lift and carry materials up to 20 lbs. Must be able to sit or stand for extended periods while working on a computer or assisting with events. Manual dexterity is required for tasks such as using a keyboard.