CTI Documentation Manager

Dematic; Grand Rapids (MI); On-site; USD 100,000 - 126,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation

Pay Transparency

Global Opportunities

Job summary

Dematic seeks a Documentation Manager to lead a team of technical writers and documentation controllers, driving high-quality customer project docs across formats.

You will guide standards, mentor staff, and communicate effectively with internal and external stakeholders, ensuring timely, accurate documentation delivery. Strong technical writing background and leadership are essential.

Qualifications

• Bachelor's degree in a related discipline focusing on technical communications and/or management.
• Excellent English communication and writing skills.
• Ability to identify, develop, measure, and analyze KPIs for documentation.
• Strong technical understanding to produce clear, complete docs and guidelines.

Responsibilities

• Lead documentation efforts to deliver high-quality, accurate technical documents.
• Implement standards, styles, and templates across outputs.
• Provide direction and mentorship to the team of writers and controllers.
• Communicate ideas clearly to internal leaders and external customers.
• Identify and analyze KPIs to improve documentation activities.
• Manage time and deadlines for the technical writing staff.

Skills

Communication

Data Analysis

Leadership

Documentation

Time Management

Training

Education

Bachelor's degree in Technical Communications/Management

Tools

MS Office

Adobe products

CCMS

Job description

The documentation manager leads a team of technical writers and documentation controllers responsible for customer project documentation. This role leads documentation efforts, requiring expertise in technical communication and management. The ideal candidate will possess outstanding communication, leadership, and analytical skills, along with a strong technical understanding and a dedication to producing high-quality documentation. This position's focus will be to provide the best customer experience with project documentation across a variety of formats.

We offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $100,400 - $125,500 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications

Key Responsibilities

• Documentation Leadership: Lead documentation efforts, ensuring high-quality, accurate, and complete technical documentation.
• Best Practices & Standards: Implement documentation best practices and enforce standards, styles, and templates.
• Team Leadership: Offer direction and encourage team members.
• Effective Communication: Effectively present ideas to internal leaders, collaborators, and external customers.
• Data-Driven Decisions: Identify, develop, measure, and analyze key performance indicators (KPIs) for documentation activities.
• Time Management: Manage time, meet deadlines, and prioritize tasks for the technical writing staff.
• Training & Guidance: Train and guide others in using authoring software.

Qualifications and Skills

• Education: Bachelor's degree in a related discipline, emphasizing technical communications and/or management.
• Communication: Exceptionally strong English communication and writing skills.
• Data Analysis: Ability to identify, develop, measure, and analyze key performance indicators (KPIs).
• Technical Competence: Strong determination to produce clear, accurate, and complete technical documentation.
• Software Proficiency: Proficient with authoring software (e.g., MS Office, Adobe products, Component Content Management Systems [CCMS]).
• Standards & Guidelines: Ability to set and enforce documentation standards, styles, and templates.

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