CTI Documentation Manager

KION Group; Grand Rapids (MI); On-site; USD 100,000 - 126,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic seeks a Documentation Manager to lead a team of technical writers and documentation controllers. You will steer projects, ensure accurate technical documents, and uphold standards across formats, collaborating with internal teams and customers to improve the documentation experience.

The role requires strong communication, leadership, and analytical skills, plus a solid technical understanding and commitment to high-quality output.

Qualifications

• Bachelor's degree in a related discipline emphasizing technical communications and/or management.
• Excellent English written and verbal communication.
• Ability to identify, measure, and analyze KPIs for documentation activities.

Responsibilities

• Lead documentation efforts to ensure high-quality, accurate technical documents.
• Implement and enforce documentation standards, styles, and templates.
• Provide direction to and mentor team members.
• Present ideas clearly to internal leaders and external customers.
• Identify KPIs and use data to drive documentation improvements.

Skills

Communication

Data analysis

Technical writing

Leadership

English proficiency

CCMS familiarity

Education

Bachelor's degree in technical communications/management

Tools

MS Office

Adobe products

Component Content Management Systems (CCMS)

Job description

The documentation manager leads a team of technical writers and documentation controllers responsible for customer project documentation. This role leads documentation efforts, requiring expertise in technical communication and management. The ideal candidate will possess outstanding communication, leadership, and analytical skills, along with a strong technical understanding and a dedication to producing high-quality documentation. This position's focus will be to provide the best customer experience with project documentation across a variety of formats.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities
• Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $100,400 - $125,500 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Key Responsibilities:

• Documentation Leadership: Lead documentation efforts, ensuring high-quality, accurate, and complete technical documentation.
• Best Practices & Standards: Implement documentation best practices and enforce standards, styles, and templates.
• Team Leadership: Offer direction and encourage team members.
• Effective Communication: Effectively present ideas to internal leaders, collaborators, and external customers.
• Data-Driven Decisions: Identify, develop, measure, and analyze key performance indicators (KPIs) for documentation activities.
• Time Management: Manage time, meet deadlines, and prioritize tasks for the technical writing staff.
• Training & Guidance: Train and guide others in using authoring software.

Qualifications and Skills:

• Education: Bachelor's degree in a related discipline, emphasizing technical communications and/or management.
• Communication: Exceptionally strong English communication and writing skills.
• Data Analysis: Ability to identify, develop, measure, and analyze key performance indicators (KPIs).
• Technical Competence: Strong determination to produce clear, accurate, and complete technical documentation.
• Software Proficiency: Proficient with authoring software (e.g., MS Office, Adobe products, Component Content Management Systems [CCMS]).
• Standards & Guidelines: Ability to set and enforce documentation standards, styles, and templates.

#LI-DP1 KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.