CTG Tech, LLC MSP Help Desk Technician DFW Area, TX

MSPMeet; Bedford (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Simple IRA with company match

Paid time off

Job summary

CTG Tech, LLC is seeking two MSP Help Desk Technicians in the DFW area to provide advanced technical support for clients, troubleshoot escalated issues, and manage servers and networks. You will document resolutions, collaborate on new technologies, and maintain strong client communications.

Ideal candidates have 3–7 years in IT support, strong networking knowledge, Windows/AD/M365 proficiency, and experience with virtualization and RMM tools. This role is in-person in Bedford, TX.

Qualifications

• 3–7 years of IT support experience, preferably in MSP environments.
• Strong knowledge of networking (TCP/IP, DNS, DHCP, VPN, VLANs).
• Proficiency with Windows OS, Windows Server, AD, and M365.
• Experience with virtualization and cloud technologies.

Responsibilities

• Provide advanced technical support for clients, troubleshooting escalated issues.
• Handle server management, backups, monitoring, and network administration tasks.
• Assist with infrastructure management including virtual environments, firewalls, and routers.
• Document solutions and best practices in the ticketing system.
• Collaborate with team to implement new technologies and onboard clients.
• Maintain strong client relationships with effective communication.

Skills

Troubleshooting

Customer service

Communication

Time management

Education

CompTIA Network+

MCSA

CCNA

Tools

PowerShell

VMware

Hyper-V

Proxmox

RMM tools

Active Directory

Microsoft 365

Job description

# MSP Help Desk TechnicianDFW Area, TX · Full-timePosted Sep 1, 2026 by MSP JobsPay: Based on experience Job description: At CTG Tech, LLC, we provide exceptional IT support and managed services to businesses across various industries. We’re passionate about delivering innovative solutions and ensuring our clients’ IT infrastructure runs smoothly. Join our team of skilled professionals and contribute to providing top-tier service! Position Overview: We are looking for 2 dynamic and customer-focused MSP Help Desk Technicians to join our growing IT support team. The ideal candidate will have experience of troubleshooting, diagnosing, and resolving technical issues while providing excellent customer service to our clients. This is a great opportunity for someone looking to grow their career in IT support with a strong MSP environment. Responsibilities: Provide advanced technical support for clients, troubleshooting and resolving escalated issues related to hardware, software, networking, and cloud technologies. Perform system and network administration tasks such as server management, backups, and monitoring. Assist with infrastructure management, including virtual environments, firewalls, and routers. Document solutions, resolutions, and best practices in our ticketing system. Participate in the implementation of new technologies and assist with client onboarding. Collaborate with other team members to deliver seamless IT services and resolve complex issues. Maintain strong client relationships through effective communication and a customer-focused attitude. Qualifications: Proven experience in an IT support role, ideally within an MSP environment. 3-7 years’ experience in an IT support role. Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, VPN, and VLANs. Proficiency with Windows Operating Systems, Windows Server, Active Directory, Microsoft 365, and cloud technologies. API experience. Proficient in PowerShell. Familiarity with virtualization platforms (VMware, Hyper-V, Proxmox). Experience with backup and disaster recovery solutions. Excellent problem-solving skills and the ability to work under pressure. Ability to manage multiple tasks and prioritize effectively. Strong communication skills, both written and verbal. IT certifications such as CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), or Cisco Certified Network Associate (CCNA) are a plus. Valid Driver’s License Preferred Experience: Experience with security tools (antivirus, firewall configurations, etc.). Experience with remote monitoring and management (RMM) tools. Knowledge of macOS and Linux systems. Benefits: Competitive salary and performance-based bonuses. Comprehensive health benefits (medical, dental, vision). Simple IRA with company match. Paid time off and holidays. Professional development opportunities and certification reimbursement. A supportive and collaborative team environment. Company vehicles for use when having to go to client location. This is a tobacco-free workplace. Candidates must be willing to comply with the company's nicotine-free policy, which includes both on- and off-site use. Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Retirement plan Vision insurance Ability to Commute: Bedford, TX 76022 (Required) Work Location: In person DM your resume if interested