CT/MRI/PET-CT Field Service Engineer

ZipRecruiter; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in medical imaging is seeking a CT/MRI/PET-CT Field Service Engineer in the Washington, DC area. This role involves traveling to provide on-site support, technical troubleshooting, installations, and maintaining customer relationships. Candidates must have extensive experience with Siemens MRI or CT and be willing to work on-call, ensuring timely and accurate service delivery.

Qualifications

• 5+ years of experience servicing Siemens MRI or CT equipment.
• Extensive experience with medical imaging equipment.
• Valid U.S. driver's license required.

Responsibilities

• Provide on-demand phone and on-site support for medical imaging equipment.
• Plan and execute all maintenance and service requests.
• Collaborate with customers and sales force on technical issues.

Skills

Verbal Communication

Analytic Abilities

Problem Solving

Interpersonal Skills

Organizational Skills

Education

High School Diploma

Associate Degree in Electrical Engineering or equivalent experience

Job description

Job Description

Position Summary:

CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations, and installations. Must have the ability to troubleshoot and accurately resolve technical issues using laptops and other equipment. Familiarity with CT/MRI/PET-CT medical equipment is required, along with OEM or third-party training/experience. Must have Siemens MRI or CT Experience.

Location: Washington, DC Area

Essential Duties:

• Provide on-demand phone and on-site support as required.
• Plan, schedule, and execute all planned maintenance (PM) activities.
• Accurately and promptly submit required paperwork to accounting/operations.
• Promote positive customer relationships, including non-service call visits and meetings.
• Promptly return and document all unused materials to MXR Imaging facilities.
• Collaborate with sales and operations on customer-specific site and technical issues.
• Work with customers and sales force to clarify requirements and resolve technical issues.
• Perform on-site system installations and de-installations professionally, safely, and accurately.
• Assist in site planning and sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.
• Note: Duties may be modified as deemed appropriate by management.

Education/Experience:

Required:

• High School Diploma
• Extensive experience servicing Medical Imaging equipment
• 5+ years experience with Siemens MRI or CT
• Willingness to be on call, including weekends and holidays
• Valid U.S. driver's license

Preferred:

• An Associate Degree in Electrical Engineering, military electronics training, certified electrical training, or equivalent experience.

Travel:

• Willing to travel within the United States.

Competencies:

• Excellent verbal and written communication skills
• Strong interpersonal skills for effective communication
• Analytic, organizational, and problem-solving abilities
• Integrity, credibility, and commitment
• Proactive, team-oriented, positive attitude

• Customer satisfaction focus

• Prompt response to support requests
• Accurate reporting and meeting deadlines
• First-call problem resolution
• Maintaining excellent customer relations

Physical Demands:

• Regular use of hands, standing, walking, sitting, reaching, talking, and hearing
• Occasional climbing, balancing, stooping, kneeling, crouching
• Occasional lifting up to 25 lbs
• Specific vision abilities required

Training Requirements:

• ESD Training (ESA and EF)
• Cold Stress, Heat Stress, and HIPAA Training
• Departmental Procedures, Quality KPIs, Good Documentation Practices
• Safety protocols and software utilization