Power Generation Field Service Technician - Level III

PowerToFly; West Valley City (UT); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. is seeking a Technical Specialist in West Valley City, Utah, to serve as a primary customer support contact in diagnosing and executing complex repairs to generators and components at customer sites. This position requires strong problem-solving skills and knowledge of power generation systems.

The role focuses on delivering excellent service, developing customer relationships, and mentoring technicians. Prior experience in a technician role and adherence to health and safety protocols are essential.

Qualifications

• Experience in customer service and managing client relationships.
• Familiar with power generation systems and their maintenance.
• Ability to work independently and as part of a team.

Responsibilities

• Establish and develop customer relations to ensure satisfaction.
• Diagnose and perform complex repairs at customer sites.
• Ensure compliance with health and safety policies.
• Coach and develop junior technicians and apprentices.
• Document service activities and maintain accurate records.

Skills

Customer relations

Complex problem-solving

Diagnostics and troubleshooting

Health and Safety compliance

Technician experience

Power Generation Systems Knowledge

Education

Technical degree or equivalent experience

Tools

Electronic service tools

Specialized diagnostic equipment

Job description

Job Summary

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

Key Responsibilities

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists / Supervisor.
• Coaches and develops technicians and/or apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to the supervisor.
• Communicates effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – Building strong customer relationships and delivering customer‑centric solutions.
• Develops talent – Developing people to meet both their career goals and the organization’s goals.
• Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict – Handling conflict situations effectively, with a minimum of noise.
• Self‑development – Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals – Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury‑free workplace.
• Diagnostics Application – Translates customer complaints to develop a troubleshooting plan; troubleshoots issues following guided work flows, procedures, specialized equipment, and diagnoses computer software to isolate failed components for a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems.
• Electronic Service Tool Application – Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Engine Systems Interactions – Interprets and analyzes interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications and measurements to diagnose and repair.
• Power Generation Systems Knowledge – Demonstrates knowledge of Cummins and industry standards, complying with all safe work procedures and PPE; interprets and analyzes power generation system operation and integration (switch gear, power system controls, UPS, etc.) by applying tools, service publications and measurements.
• Product Repair and Maintenance – Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time; disassembles and assembles engines or generators following guidelines to ensure a clean environment; inspects and replaces parts and components to minimize customer cost of ownership; performs progressive damage checks to restore to pre‑failure condition.
• Service Documentation – Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; documents required information in the service management system for accurate record keeping.
• Technical Escalation – Obtains product technical issue information and utilizes resources including data management tools; elevates issues to a higher level of expertise, balancing customer response timeliness with investigation efforts; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate response.
• Values differences – Recognizing the value that different perspectives and cultures bring to an organization.

Job: Service

Organization: Cummins Inc.

Role Category: On-site with Flexibility

Job Type: Technician

ReqID: 2431484

Relocation Package: Yes

100% On-Site: Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.