CSS Rep

Arrow Enterprise Computing Solutions; United States; Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Matching

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Enterprise Computing Solutions in the United States is seeking a CSS Rep to handle day-to-day sales activities, sales support, and customer service for specified accounts. You will coordinate quotes, respond to inquiries, and liaise with internal teams and suppliers to ensure order accuracy, pricing control, and on-time delivery.

The role emphasizes problem resolution, relationship management, and efficient contract and order processing within a hybrid work setting (3 days in office/2 days

Qualifications

• Typically requires a 4-year degree and 1-2 years of related experience.
• Alternative: 2-year degree with equivalent related experience.
• Ability to work with cross-functional teams and manage quotes.

Responsibilities

• Execute day-to-day sales activities and provide sales support.
• Respond to customer inquiries and coordinate quotes and orders.
• Collaborate with internal teams and suppliers to ensure on-time delivery.
• Handle pricing and contract-related communications when applicable.

Education

4-year degree

2-year degree

equivalent related experience

Tools

Quote Center

PM Views

Job description

Position

CSS Rep

Job Description

What You'll Be Doing: Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers. Processes quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Some knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG). Works with management to negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases.

Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. May assist less experienced teammates in problem resolution. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).

Support Management: Liaison between sales team to perform root cause analysis. Ensures returns, invoicing, credit, shipping issues, etc are resolved in a timely fashion. Manage the interface on reporting, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports and drive closure by managing exceptions. Support supply chain engagements and manage bond requests, and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend and participate in customer shortage calls and set internal action plan and communicate to appropriate account team members.

What We're Looking For

Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under general supervision
Entry-level professional role
Support: (Associate)
Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
Works independently; receives minimal guidance
Acts as an informal resource for colleagues
Identifies and resolves key issues and patterns from partial/conflicting data
Takes a broad perspective to problems and spots new, less obvious solutions
A senior level support role
Typically requires a 4-year degree and 1-2 years of experience; or a 2-year degree and equivalent related experience; or equivalent work experience.

Work Arrangement: Hybrid: 3 days in office/2 days work from home

What's In It For You

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate

• $67,500.00 - $82,500.00
• Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

US-GA-Alpharetta, Georgia (Sanct)

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion.

Time Type

Full time

Job Category

Business Support

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race