CSS Rep

Arrow Electronics; Centennial (CO); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching

Paid Time Off

Job summary

Arrow Electronics is seeking a capable Sales and Customer Service professional in Denver, CO. The role entails handling daily sales activities, supporting customers, and coordinating with internal resources to ensure orders and quotes are processed efficiently.

Responsibilities include pre- and post-sales problem resolution, price guidance, and collaboration with suppliers. Hybrid work arrangement is available with three days in office and two days remote.

Qualifications

• Bachelor's degree or equivalent required.
• Prior experience in sales support or customer service preferred.
• Strong communication and interpersonal skills essential.
• Ability to coordinate with internal teams and suppliers.

Responsibilities

• Handle day-to-day sales activities and customer service for assigned accounts.
• Prepare quotes and orders, coordinate with Quote Center and PM views.
• Resolve pre- and post-sales issues, manage orders, shipments, and invoicing.
• Support management by analyzing data and coordinating cross-functional efforts.

Skills

Customer service

Sales support

Communication

Negotiation

Education

Bachelor's degree

Tools

CRM software

Excel

Job description

• Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.


• Processes quotes and order preparation for specified customers and works with centralized PM’s for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Some knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG). Works with management to negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases.


• Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. May assist less experienced teammates in problem resolution. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).


• Support Management: Liaison between sales team to perform root cause analysis. Ensures returns, invoicing, credit, shipping issues, etc are resolved in a timely fashion. Manage the interface on reporting, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports and drive closure by managing exceptions. Support supply chain engagements and manage bond requests, and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend and participate in customer shortage calls and set internal action plan and communicate to appropriate account team members.

Position

Job Description

What You'll Be Doing

• Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.


• Processes quotes and order preparation for specified customers and works with centralized PM’s for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Some knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG). Works with management to negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases.


• Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. May assist less experienced teammates in problem resolution. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).


• Support Management: Liaison between sales team to perform root cause analysis. Ensures returns, invoicing, credit, shipping issues, etc are resolved in a timely fashion. Manage the interface on reporting, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports and drive closure by managing exceptions. Support supply chain engagements and manage bond requests, and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend and participate in customer shortage calls and set internal action plan and communicate to appropriate account team members.

What We're Looking For

• Has no discretion to vary from established procedures


• Has no related work experience or has work experience but requires formal training in theories/concepts in own function


• Works under general supervision


• Entry-level professional role


• Support: (Associate)


• Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience


• Works independently; receives minimal guidance


• Acts as an informal resource for colleagues


• Identifies and resolves key issues and patterns from partial/conflicting data


• Takes a broad perspective to problems and spots new, less obvious solutions


• A senior level support role


• Typically requires a 4-year degree and 1–2 years of experience; or a 2-year degree and equivalent related experience; or equivalent work experience.

Work Arrangement

• Hybrid: 3 days in office/2 days work from home

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance


• 401k, With Matching Contributions


• Short-Term/Long-Term Disability Insurance


• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options


• Paid Time Off (including sick, holiday, vacation, etc.)


• Tuition Reimbursement


• Growth Opportunities


• And more!

Annual Hiring Range/Hourly Rate

$67,500.00 - $82,500.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

US-CO-Denver, Colorado (Panorama Arrow Building)

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type

Full time

Job Category

Business Support

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies.

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.