CSR Warehouse Associate II

Dal-Tile Corp.; Morrisville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Dal-Tile Corp. in Morrisville, NC is hiring a Customer Service/Warehouse Associate II to support walk-in customers, process sales transactions, and perform warehouse duties including receiving, picking, packing, and stock checks.

Operation may involve forklift use and accurate order fulfillment. You will handle office tasks such as payments, deposits, and reporting, while maintaining safety and inventory accuracy.

Qualifications

• 3+ years of customer service and warehouse experience.
• HS diploma or equivalent.
• Proficient in basic computer skills.

Responsibilities

• Wait on customers and assist with order requirements.
• Process sales transactions and payments.
• Perform receiving and stocking duties; inventory checks.
• Enter customer orders and create plant/RDC orders.
• Operate forklift equipment as needed.
• Maintain clean, safe, and organized work area.

Skills

Customer service

Inventory management

Forklift operation

Attention to detail

Time management

Safety awareness

Education

HS diploma or equivalent

Tools

Forklift

Cash handling

Job description

Dal-Tile is currently seeking an exceptionalCustomer Service/Warehouse Associate IIto join our TEAM! As theCustomer Service/Warehouse Associate IIwill need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers' orders, and conducting inventory checks. This position may involve daily use of forklift equipment.

Primary Objective:

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Primary Function and Scope:

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Wait on customers and prepare sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates forklift equipment.
• Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Performs other related duties as required.

Experience and Knowledge Required:

• HS diploma or equivalent experience.
• 3+ years of customer service experience and warehouse experience.

Competencies:

• Organization.
• Math.
• Time management.
• Computer skills.
• Detail oriented.
• Customer service.
• Safety conscious.