CSR - Personnel Security Specialist (PSS)

ADP, Inc.; Dublin (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

PTO

Healthcare

401K

Flexible hours

Job summary

GovStrive is seeking a motivated CSR - Jr. Personnel Security Specialist to join our Dublin, GA team. This on-site role focuses on progressing background investigations for permanent staff and supporting onboarding for federal contracts.

You will serve as the main contact for applicants and stakeholders, ensuring timely, accurate processing within regulatory and contract timelines. Experience with security processes and privacy compliance is essential.

Qualifications

• High school diploma with at least 3 years of relevant experience in security or intelligence.
• Tier 2 security clearance or higher is required for this position.
• Experience reviewing security questionnaires and background investigation forms.
• Ability to maintain compliance with contractually mandated timelines and records.

Responsibilities

• Process personnel security investigations, reinvestigations, and clearance actions per agency rules.
• Review and validate security questionnaires and supporting documentation for completeness and accuracy.
• Initiate, track, and monitor personnel security cases in case management systems.
• Coordinate with applicants, employees, supervisors, investigators, and agencies to obtain information.
• Maintain personnel security records and ensure privacy compliance.
• Conduct preliminary reviews of security documentation and identify discrepancies.
• Support onboarding activities related to security clearances.
• Verify citizenship, identity, and credentialing for access to sensitive information.
• Respond to routine inquiries about clearance status and processing timelines.
• Prepare correspondence and reports related to security eligibility.
• Ensure protection of PII and sensitive records.
• Monitor suspense dates and timely completion of actions.
• Maintain knowledge of NISP, DCSA, OPM policies.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Security awareness

Documentation

Education

High school diploma

Tier 2 security clearance

Associate or Bachelor's degree in security/intelligence

Tools

Security databases

Case management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR - Personnel Security Specialist (PSS)

Professional Dublin, GA, US

3 days ago Requisition ID: 1172

Title: CSR - Jr. Personnel Security Specialist (PSS)

Location: Dublin, GA

We are seeking a motivated Customer Service Representative - Junior Personnel Security Specialistto join our dynamic team at GovStrive. If you are looking to build your career in personnel security, this is a great opportunity to gain hands‑on experience and contribute to the success of a federal consulting agency.

At GovStrive, we are dedicated to helping our federal government clients improve their HR organizations' operational effectiveness and customer service while ensuring compliance with federal regulations. We transform processes, data, and systems to drive better organizational decisions and help our clients function more efficiently and cost-effectively.

This role will be located on‑site at our Dublin, GA Shared Services Center and provide vital support to the HR teams of various federal agencies, focusing on personnel security and onboarding processes.

Job Description:
As a CSR - Jr. PSS, you will be responsible for ensuring the smooth progression of background investigations for permanent employees and other personnel as requested by our clients. You will act as the main point of contact for applicants, supervisors, and staffing personnel, offering guidance through the investigation process. Additionally, you will ensure that all information is accurate and complete, maintaining compliance with contractually mandated timelines.

Key Responsibilities:

• Process personnel security investigations, reinvestigations, and clearance actions in accordance with agency and federal requirements.
• Review and validate security questionnaires, background investigation forms, and supporting documentation for completeness and accuracy.
• Initiate, track, and monitor personnel security cases through established security databases and case management systems.
• Coordinate with applicants, employees, supervisors, investigators, and government agencies to obtain required information.
• Electronically maintain personnel security records and ensure compliance with record retention and privacy regulations.
• Conduct preliminary reviews of security documentation and identify discrepancies requiring additional research or clarification.
• Support onboarding activities related to security clearances.
• Verify citizenship, identity, and credentialing requirements for personnel requiring access to classified information or sensitive facilities.
• Respond to routine inquiries regarding security clearance status, requirements, and processing timelines.
• Prepare correspondence, notifications, and reports related to security eligibility.
• Ensure protection of Personally Identifiable Information (PII), classified information, and sensitive security records.
• Monitor suspense dates and ensure timely completion of security actions.
• Maintain working knowledge of National Industrial Security Program (NISP), DCSA, OPM, and agency-specific personnel security policies.
• Completes client-specific transactions and tasks, adhering to Service Level Agreement mandates and timeframes, as outlined in Standard Operating Procedures.
• Identifies underlying issues and independently takes steps to resolve them using appropriate tools and skills.
• Applies expertise to resolve new or undocumented incidents, ensuring compliance with contractual and internal processes.
• Actively listens to clients, asking relevant questions and proposing solutions that address their needs effectively.
• Recommends updates, transformations, and enhancements to business processes, procedures, and technologies to improve efficiency and effectiveness.
• Ensures the security and proper use of government property provided for contractor use, safeguarding facilities, equipment, and materials at the close of each workday.
• Actively engages in individual and group coaching sessions, contributing to continuous improvement and embracing new learning opportunities.
• Supports the development of new representatives by providing coaching and training as needed.

Required Education and Experience:

• High school diploma with at least 3 years of relevant experience in a security or intelligence field.
• Tier 2 security clearance or higher is required for this position.

Preferred Education and Experience:

• Associate or Bachelor’s degree with 4 or more years of subject matter expertise in security or intelligence disciplines, with experience in government security programs.

EEO Statement

GovStrive is an equal opportunity employer All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. GovStrive does not discriminate in employment on the basis of age, disability, ethnicity, gender, gender identity and expression, religion, sexual orientation, or protected veteran status.

Join us at GovStrive and be part of a team that values diversity, invests in employee development, and offers a comprehensive benefits package, including PTO, healthcare, matching 401K, flexible hours, and a collaborative work environment.