CSR I

MW Components, Inc.; Fenton (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

MW Components, Inc. in Missouri is seeking a customer service professional to respond to quote requests with accurate pricing and manage orders from entry to release. You will ensure correct part number revisions align with the system and monitor open order status.

You will be a key liaison between production and customer service, answer calls professionally, and support the team in driving the company’s vision with strong communication and organizational skills.

Qualifications

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and general computer skills.
• Ability to operate customer service-related systems and software.
• Strong analytical thinking and problem-solving abilities.
• Highly organized and detail-oriented.
• Capable of facilitating meetings and providing procedural training.
• Effective handling of customer/internal issues and emergencies.
• Fluent typist.

Responsibilities

• Promptly respond to customer quote requests with accurate quotations, noting any applicable exceptions.
• Enter and maintain customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order reports and check with production and purchasing on status of open orders.
• Professionally answer incoming calls.
• Be a liaison between production and customer service.
• Any other duties needed to help drive our vision and abide by our organization’s values.

Skills

Communication skills

Analytical thinking

Problem solving

Highly organized

Detail oriented

Meeting facilitation

Procedural training

Typing speed

Tools

Microsoft Office

Job description

• Promptly respond to customer quote requests with accurate quotations, noting any applicable exceptions.
• Enter and maintain customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order reports and check with production and purchasing on status of open orders.
• Professionally answer incoming calls.
• Be a liaison between production and customer service.
• Any other duties needed to help drive our vision and abide by our organization’s values.
  
  
  

Essential Job Functions

• Promptly respond to customer quote requests with accurate quotations, noting any applicable exceptions.
• Enter and maintain customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order reports and check with production and purchasing on status of open orders.
• Professionally answer incoming calls.
• Be a liaison between production and customer service.
• Any other duties needed to help drive our vision and abide by our organization’s values.
  
  
  

SKILLS And ABILITIES

• Excellent written and verbal Communication skills
• Knowledge of Microsoft Office and strong computer skills.
• Ability to operate all customer service-related systems and software programs effectively.
• Must be an analytical thinker with problem solving skills
• Highly organized and detail oriented
• Able to effectively facilitate meetings and provide procedural training
• Have good temperament to handle both customer / internal issues, disputes and emergencies
• Fluent typist