CSR I

Howden Group; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Wellbeing offers

Competitive salary

Unlimited PTO

401k with company match

Paid volunteer days

Job summary

DUAL North America, Inc. is seeking a Customer Service Representative (CSR 1) to join our Team.

The CSR 1 will be responsible for providing exceptional service to our agents, policyholders, mortgagees, and others addressing their inquiries, and resolving any issues within the service center scope. Role responsibilities include responding to customer inquiries by phone, assisting agents and policyholders with policy information, payments, and claim processes, and guiding agents through system

Qualifications

• High School diploma or equivalent.
• Previous customer service experience.
• Strong written and verbal communications skills and interpersonal skills.
• Ability to handle high-stress situations with professionalism and empathy.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone in a timely and professional manner.
• Assist agents and policyholders with policy information, minimal coverage details, payments, and claim process.
• Assist agents with system navigation, including policy changes, renewals, cancellations, and reinstatements.
• Note policies with detailed and accurate information concerning each interaction.

Skills

Customer service

Communication

Interpersonal skills

Stress management

Teamwork

Education

High School diploma or equivalent

Job description

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a CSR I Role overview We are seeking a dedicated and customer-focused Customer Service Representative (CSR 1) to join our Team. The CSR 1 will be responsible for providing exceptional service to our agents, policyholders, mortgagees, and others addressing their inquiries, and resolving any issues within the service center scope.

Role responsibilities

• Respond to customer inquiries via phone in a timely and professional manner
• Assist agents and policyholders with policy information, minimal coverage details, payments, and claim process.
• Assist agents with system navigation. Including but not limited to policy changes, renewals, cancellations, and reinstatements.
• Note policies with detailed and accurate information concerning each interaction.

Key requirements

• High School diploma or equivalent.
• Previous customer service experience.
• Strong written and verbal communications skills and interpersonal skills.
• Ability to handle high-stress situations with professionalism and empathy.
• Ability to work independently and as part of a team.

What we offer:

A career that you define.

• medical
• dental
• vision
• a wide variety of wellbeing offers
• competitive salary
• unlimited PTO
• 401k with company match
• paid volunteer days

EEO Statement: We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect.

DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.