CSR District Manager

Champion Brands, Inc.; Jacksonville, Northern (FL, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay

Paid time off

Medical, dental, vision benefits

Job summary

Champion Brands, Inc. is seeking a District Manager to oversee customer service operations across the Jacksonville area. You will supervise staff, coach on hiring, training, and performance, and ensure policy adherence while fostering a positive team environment.

You will develop merchandising plans, investigate complaints, optimize routes, and manage schedules. A strong emphasis on service levels and CSR surveys supports our community-focused approach.

Qualifications

• Directly supervise work of assigned personnel.
• Coach and support personnel through hiring, training, evaluation, promotions, transfers, and disciplinary actions.
• Promote a positive environment and lead by example.
• Plan and implement changes to merchandising processes.
• Investigate customer complaints, identify trends, and develop solutions.

Responsibilities

• Create weekly merchandiser schedules and approve timesheets.
• Work in the market a minimum of 4 days per week.
• Review routes to improve efficiency and adjust as needed.
• Inspect accounts for product rotation, inventory, and availability.
• Complete CSR surveys to assess service levels.

Skills

Customer service

People management

Coaching

Scheduling

Education

High School Diploma or equivalent

College degree preferred

Job description

# CSR District ManagerFL Address - Jacksonville, FL 32257## OverviewPosition TypeFull TimeJob ShiftDayEducation LevelHigh School/GED## DescriptionDo you enjoy working with sales and customers to maintain strong relationships?**About Us**Champion Brands is a distributor of beer, spirits, wine, Red Bull energy drinks, water and other non-alcoholic beverages. We are a veteran and family-owned business with deep roots and humble beginnings dated back to 1985 when we started distributing Miller Brewing Company products in Duval County. Today, our team of over 300 employees is proud to represent more than 60 beverage suppliers. With branches in both Jacksonville and Savannah, we partner with over 3,200 retailers across 37 counties in Northeast Florida and Southeast Georgia.**About You**The person we are looking for will work hard every day to live out our core values and enjoy giving back to our communities. Our mission is to deliver superior products and service with a refreshing sense of passion, professionalism and fun. Our values are to service our customers, support our team, maintain quality, constantly innovate, help our community, minimize our impact on our environment and to have fun!## Qualifications**Position Snapshot**A Customer Service District Manager is commonly expected to know how to efficiently respond to and resolve customer requests. To be successful in this role you will:* Directly supervise work of assigned personnel.* Coache and support all assigned personnel to include hiring, training, evaluation of performance, recommending or initiating promotions, transfers, and disciplinary actions.* Support and administer polices and promote a positive environment. Lead by example.* Plan, develop, recommend, and implement changes to the merchandising process.* Investigate both internal and external customer complaints, identify trends and develop solutions to address.* Create weekly schedules for merchandisers and review and approve timesheets weekly.* Work in the market for a minimum of 4 days per week.* Regularly review routes to determine any inefficiencies that inhibit the success of the ateam. Adapt and direct any necessary adjustments to ensure timely service and quality execution.* Inspect and audit accounts for proper product rotation, inventory management, and product availability.* Complete regular CSR surveys to assess service levels.**Requirements and Education:*** Physical: Ability to repetitively lift 20-45 lbs.* Valid FL Driver’s License* Reliable automobile transportation* Maintain automobile driving privileges and insurability.* Education: High School Diploma or equivalent is required. College Degree preferred.**For your hard work, you receive:*** Competitive base pay* Bonus eligibility based on individual performance* Paid time off* Excellent benefits to include medical, dental, vision, life/short-term/long-term disability insurance, 401(k) with match, tele-health, and Employee Assistance Plan (EAP).* On site 24-hour state-of-the-art gym and locker room with private showers