CSR Dispatcher I: Logistics & Customer Support

Hackbarth Delivery Service Inc.; Mobile (AL); Vor Ort; USD 24.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health? insurance

401K Matching

Paid time off and holidays

Professional development opportunities

Zusammenfassung

Hackbarth Delivery Service Inc. in Mobile, AL is seeking a CSR Dispatcher I to coordinate customer service and dispatch operations.

Responsibilities include processing orders, responding to inquiries, and maintaining timely updates with customers and drivers. Qualifications include an associate degree with 2+ years’ experience (or a HS diploma with 5 years in customer service), proficiency with Microsoft 365, and experience with order entry and invoicing.

Qualifikationen

• Associate degree with 2+ years of experience, or HS diploma with 5 years of experience, including customer service.
• Database management experience.
• Order entry and invoicing experience.
• Basic knowledge of transportation documents and inventory.
• Experience managing multiple projects and schedules.
• Proficiency with Microsoft 365 applications (Excel, Word, Outlook).
• Ability to work effectively with internal/external stakeholders.

Aufgaben

• Direct customer contact via phone, email, portal, or other channels; provide order status updates and resolve questions or complaints.
• Liaise between terminals and customers for invoicing and credit changes; provide pricing and delivery information.
• Oversee paperwork for shipping/receiving and schedule inbound/outbound freight to meet operations.
• Maintain records of customer interactions and updates in company systems.
• Communicate with line haul drivers and terminals during routes to pickups and deliveries.

Kenntnisse

Customer service

Database management

Order entry

MS 365 proficiency

Ausbildung

Associate degree

HS diploma

Tools

Xcelerator

Microsoft 365

Jobbeschreibung

Hackbarth Delivery Service Inc. in Mobile, AL is seeking a CSR Dispatcher I to coordinate customer service and dispatch operations.

Responsibilities include processing orders, responding to inquiries, and maintaining timely updates with customers and drivers. Qualifications include an associate degree with 2+ years’ experience (or a HS diploma with 5 years in customer service), proficiency with Microsoft 365, and experience with order entry and invoicing.