CSR/Dispatcher

Stemmle Plumbing Repair Inc; Midlothian (VA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Holidays

Competitive pay

Job summary

Stemmle Plumbing Repair Inc. in Midlothian, VA is seeking a customer-focused CSR/Dispatcher to be the first point of contact and coordinate daily schedules for plumbers.

This full-time role offers competitive pay, benefits, and opportunities to work with a dedicated team in a growing Central Virginia service company.

Qualifications

• Minimum 2 years of customer service experience.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Computer proficiency, including Microsoft Office.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail.
• Reliable attendance and punctuality.

Responsibilities

• Answer incoming customer calls with professionalism and exceptional customer service.
• Schedule service appointments accurately and efficiently.
• Dispatch technicians based on location, skill set, and urgency.
• Monitor technician schedules throughout the day and make adjustments as needed.
• Communicate appointment updates and arrival times with customers.
• Enter customer information and service details into company software.
• Process work orders and maintain accurate records.
• Coordinate emergency and priority service calls.
• Work closely with technicians, office staff, and management to ensure outstanding customer satisfaction.
• Assist with general office and administrative duties as needed.

Skills

Positive attitude

Strong work ethic

Team player

Excellent problem-solving skills

Ability to prioritize multiple tasks

Customer-first mindset

Professional phone etiquette

Job description

Job Details

Job Location: Stemmle Plumbing Repair - MIDLOTHIAN, VA 23112

Position Type: Full Time

Salary Range: $22.00 - $28.00 Hourly

Join Our Team!

Stemmle Plumbing Repair Inc. & Affiliates has proudly served Central Virginia for decades, providing exceptional residential and commercial plumbing services.

We are seeking a highly organized, customer-focused Customer Service Representative (CSR) / Dispatcher to join our growing team.

What You'll Do

As our CSR/Dispatcher, you'll be the first point of contact for our customers while coordinating daily schedules for our plumbing technicians. Your ability to communicate effectively, stay organized, and think quickly will help keep our operations running smoothly.

Responsibilities

• Answer incoming customer calls with professionalism and exceptional customer service.
• Schedule service appointments accurately and efficiently.
• Dispatch technicians based on location, skill set, and urgency.
• Monitor technician schedules throughout the day and make adjustments as needed.
• Communicate appointment updates and arrival times with customers.
• Enter customer information and service details into company software.
• Process work orders and maintain accurate records.
• Coordinate emergency and priority service calls.
• Work closely with technicians, office staff, and management to ensure outstanding customer satisfaction.
• Assist with general office and administrative duties as needed.

What We're Looking For

• Positive attitude
• Strong work ethic
• Team player
• Excellent problem-solving skills
• Ability to prioritize multiple tasks
• Customer-first mindset
• Professional phone etiquette

Benefits

• Competitive pay (based on experience)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays

Schedule

• Monday - Friday
• Day Shift
• Full-Time
• Occasional overtime as business needs requires

Why Work at Stemmle Plumbing?

At Stemmle Plumbing Repair Inc. & Affiliates, we believe our employees are our greatest asset. We foster a supportive, team-oriented environment where professionalism, integrity, and customer service are at the heart of everything we do. As we continue to grow, we're looking for dedicated individuals who want to build a long-term career with a respected and established company.

Qualifications

• Minimum 2 years of customer service experience.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Computer proficiency, including Microsoft Office.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail.
• Reliable attendance and punctuality.

Preferred

• Dispatching experience.
• Plumbing, HVAC, construction, or home service industry experience.
• Experience with dispatching or scheduling software.
• Bilingual (English/Spanish) is a plus.